Taylor Lane Gentry
Statham
Summary
A committed stay-at-home mother looking to return to the workforce and leverage my robust customer service skills to make a meaningful contribution.
Overview
13
13
years of professional experience
Work History
Stay-at-home Mom
Self-employeed
07.2019 - Current
- Managed household and family responsibilities, encompassing child care, housekeeping, and financial management
- Coordinated and arranged family events and activities
- Cultivated robust organizational, multi-tasking and time management abilities
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Herbal Life Business Owner
Self-employeed
07.2019 - 07.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
Teller/CSR
Bank of The Ozarks
08.2014 - 07.2019
- Responsible for managing cash transaction, ensuring precise processing of customer cash, checks, transfers and statement activities while maintaining a balanced or reconciled cash drawer
- Welcome and assist customers in a courteous and professional manner
- Demonstrated strong communication skills abilities with both new and returning customers
- Collection and documentation of NSF reports
- Organized and lead community initiatives for children involved in the Learn to Earn Program
- Consistently achieved both assigned and unassigned performance goals
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Salon Coordinator
Hair & Company
09.2012 - 01.2014
- Two (2) years experience providing exceptional customer service in a salon setting for seven stylists
- Strong communication skills, both over the phone and in person, effectively assessing the needs of customers and stylists
- Proficient in general administrative tasks, including inventory management, supply ordering, and appointment scheduling
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Scheduled appointments by phone, email and in person and recommended additional services.
Child Care Worker
Kids Academy
03.2012 - 11.2012
- Supervise a group of three-year-old children
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
Education
Master Cosmetology Diploma -
Georgia Institute of Cosmetology
05.2014
Diploma - undefined
Faith Academy
01.2012
Skills
- Meticulous attention to detail
- Strong resilience and coping abilities
- Outstanding customer service expertise
- Enthusiastic about acquiring new skills and responsibilities
- Highly organized with exceptional time management capabilities
- Effective communication and interpersonal skills
- Proficient in working independently or collaboratively within a team
- Friendly, positive attitude
Accomplishments
- Advanced from Part-Time to Full-Time within two (2) weeks of beginning work
- Awarded Certificate of Achievement for Excellence in Customer Service
- Hit supervisor status with top leading sales with in weeks of working.
Timeline
Herbal Life Business Owner
Self-employeed
07.2019 - 07.2024
Stay-at-home Mom
Self-employeed
07.2019 - Current
Teller/CSR
Bank of The Ozarks
08.2014 - 07.2019
Salon Coordinator
Hair & Company
09.2012 - 01.2014
Child Care Worker
Kids Academy
03.2012 - 11.2012
Diploma - undefined
Faith Academy
Master Cosmetology Diploma -
Georgia Institute of Cosmetology
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