Taylor N. Ponder
Atlanta,GA
Summary
Experienced project and program management professional with a proven track record of successfully managing over 20 projects concurrently. Demonstrates exceptional communication and leadership skills, ensuring effective coordination and collaboration across teams. Proficient in business requirements gathering and writing, ensuring accurate project specifications. Successfully deployed more than 500 systems and applications while effectively managing timelines, communications, and progress tracking simultaneously. Extensive experience in migrating more than 80 data centers domestically and internationally, including network infrastructure and telecom.
Overview
10
10
years of professional experience
Work History
ENTERPRISE RESOURCE PLANNING PROGRAM COORDINATOR (CONTRACTOR)
HACKENSACK MERIDIAN HEALTH
06.2024 - 01.2025
- Overseeing third-party operations including vendor selection and partner implementation (Accenture, Deloitte, EY, etc.)
- Communicating with executives and Steer Committee to finalize program initiatives and attain approvals
- Planning for end user training(s)
- Working closely with third-parties on demonstrations for executives and key team members
- Identifying and managing major initiatives prior to implementation
INFRASTRUCTURE AND INFORMATION TECHNOLOGY PROGRAM MANAGER (CONTRACTOR)
ANDERSEN CORPORATION
10.2022 - 02.2024
- Manages the development of proposal responses to RFP, RFB and additional procurement requests
- Analyze RFP requirements in alignment with proposal outlines
- Oversees daily progress of team members to ensure business requirement compliance
- Transitioned51 sites (corporate administration/distribution and production) from legacy telecom technology while decreasing legacy users by30% quarterly
- Practiced data management with PowerBI by extracting and analyzing data weekly to track the telephony migration progress
- Partnered with7 external parties to migrate3k+ users to Microsoft Teams Voice across the enterprise
- Coordinated on-site assessments for DataCenters and Manufacturing Plants over64acres with3k+ employees
- Uncovered $6k in monthly telecom savings at a singular manufacturing plant
INFRASTRUCTURE AND OPERATIONS SR. PROJECT MANAGER (CONTRACTOR)
NOVANT HEALTHCARE
03.2021 - 08.2022
- Managed $200k+ volunteer management system migrations from Volgistics to Samaritan Health
- Served as the primary liaison between the IT teams, business units, and operational teams
- Transitioned50+ facilities to a centralized document portal during an enterprise-wide facility merge
- Implemented system’s team monthly portfolio assessment and review with DPS VP
- Partner with BC PM teams to develop DR testing plans, and execute DR testing events following campus expansion
- Worked with systems and IAM team to improve the badge integration process, resulting in more secure working environment for lab technicians and on-duty nurses
- Led the ERP (Enterprise Resource Planning) Team during the New Hanover and Novant merger, working with high-level project requirements and critical business software
- Worked with ERP Team to generate time and financial savings
DISASTER RECOVERY AND BUSINESS CONTINUITY SR. PROJECT MANAGER (CONTRACTOR)
KOCH BUSINESS SOLUTIONS
09.2019 - 07.2020
- Deep Dive Analysis of the DR, Resiliency and BC Program from2014-17
- Worked closely with directors, managers, and C-Suite from KBS service groups to update/refine the DR, BC, and Crisis Management Programs
- Developed a Crisis Management and Issue Management Board with ERP Teams
- Organized and conducted successful DR tests across6 regions with18 teams domestically and internationally
- Decreased Risk Management and Change Management project requests by25% by working with the Project Intake Team to identify more risks during initiation
- Managed data extracted from DR and BC analytics to review with stakeholders
INFRASTRUCTURE AND OPERATIONS SR. PROJECT MANAGER (CONTRACTOR – SHORT TERM PROJECT)
NCR
04.2019 - 07.2019
- Led Verint telephony upgrade for30k+ employees across US and UK, including voice upgrades, from Avaya and Mitel additional recorders and cost savings
- Managed EOL network efforts for Serbia, India, UK and U.S
- Led service transitions for Cisco Managed Services; migration from T-Tech to CMS which resulted in40% savings increase across the telecom portfolio
INFORMATION TECHNOLOGY AND HUMAN RESOURCES SR. PROJECT MANAGER (CONTRACTOR)
JACKSON HEALTHCARE
05.2018 - 05.2019
- Managed Human Capital Resource Integration and Implementation Program through Ultimate Software Resources
- Managed Software Development efforts in an Agile environment including application pushes and coding
- Campus expansion; Managed Construction and Network team’s SOW, thereby saving over $20k in labor costs by reducing the timeline by6mos
- Managed contract and POC for Telephony Network Implementation (Avaya) Network and new building initiative
- Budgets range from $155k to $2.2M
- Coordinated with Learning and Development (L&D) to facilitate user training for new telephony systems, including producing a new user guide, therefore saving $15k in outsourced L&D costs
- Analyze RFPs; Led overall communications for RFP specifications
PROJECT MANAGER (09/2016 –03/2018)
FISERV, PROFESSIONAL SERVICES PMO
02.2015 - 03.2018
- Overhaul of the Security appliances housed in several data centers across the Fiserv network to meet enterprise security compliances
- Responsible for network infrastructure capacity adds and application updates/revisions
- Manage a team of matrixed resources that provide technology solutions to banking partners and internal business units
- Own project controls including creation of estimates, resource planning, schedule/WBS, and communication plans
- Partnered with DR Teams to develop contingency plans and risk management documentation; directed activities within the DR program including information security audits and establishing disaster program capabilities regarding applications, infrastructure recovery, information security, crisis management, and disaster recovery compliance/audit initiatives
- Expertise with PCI compliance metrics and interface with PCI auditors for Data Center Optimization and enterprise projects
- Worked closely with Data Management Team to extract necessary data used in data warehouse systems; ensuring the information was secure before migrations
- Client Relations – interface with and manage business units’ expectations; create presentations, communications, and other client-facing materials
- Budgets ranged from $350K to $2M+
- Identified and worked to remove barriers to the successful completion of the overall project, with particular emphasis on resolving issues with vendors, business units and external teams
IT PORTFOLIO INTAKE MANAGER/ PROJECT MANAGER
FISERV
09.2016 - 01.2017
- Assessed portfolio resource capacity from year to year utilizing AOP and SNAP analysis
- Assessed client demand for the quarter, while prioritizing the needs of the business
- Monitored budget variances, over and under-burning and financial forecasting for the approaching quarter
- Facilitated weekly business status calls with business, technical, and PMO executives, where project requests are scored and prioritized for client satisfaction
- Facilitated and coordinated the work of multiple project teams engaged in the establishment and implementation of new projects to support the Project Manager
PROJECT COORDINATOR
FISERV
02.2015 - 09.2016
- Supported the Project Manager in gathering equipment, resources, and information to implement upcoming projects
- Contributed to the successful migration from legacy SAP system to Infor; planning and coordinating training for internal resources
- Maintaining budgets and work schedules, organizing and participating in shareholder meetings, and ensuring all deadlines for certain projects are met
Education
Master of Science - Management Concentration: Project Management
STRAYER UNIVERSITY
Washington, DC05.2016
Bachelors of Liberal Arts - Concentration: Communication
ALBANY STATE UNIVERSITY
ALBANY, GA12.2012
Skills
- Remote Resource
- Business Relationship Management
- Vendor Management
- Risk Management
- Microsoft Office [Project Plan, Excel, Word, Visio, Dynamic365]
- Strategic planning
- Power BI
- JIRA
- Sharepoint
- ServiceNow
Accomplishments
- Generative AI Certification, Coursera by Google Cloud -2025
- Volunteer Leader of the Year, WCCI -2021
- Community Program Trailblazer, ASAC, Delta Sigma Theta Sorority Inc. -2019
- Certified Project Manager Certification, Certified by Project Management Leadership Group -2015
- Process Development, Certified by Assurant Specialty Property - January2013
Timeline
ENTERPRISE RESOURCE PLANNING PROGRAM COORDINATOR (CONTRACTOR)
HACKENSACK MERIDIAN HEALTH
06.2024 - 01.2025
INFRASTRUCTURE AND INFORMATION TECHNOLOGY PROGRAM MANAGER (CONTRACTOR)
ANDERSEN CORPORATION
10.2022 - 02.2024
INFRASTRUCTURE AND OPERATIONS SR. PROJECT MANAGER (CONTRACTOR)
NOVANT HEALTHCARE
03.2021 - 08.2022
DISASTER RECOVERY AND BUSINESS CONTINUITY SR. PROJECT MANAGER (CONTRACTOR)
KOCH BUSINESS SOLUTIONS
09.2019 - 07.2020
INFRASTRUCTURE AND OPERATIONS SR. PROJECT MANAGER (CONTRACTOR – SHORT TERM PROJECT)
NCR
04.2019 - 07.2019
INFORMATION TECHNOLOGY AND HUMAN RESOURCES SR. PROJECT MANAGER (CONTRACTOR)
JACKSON HEALTHCARE
05.2018 - 05.2019
IT PORTFOLIO INTAKE MANAGER/ PROJECT MANAGER
FISERV
09.2016 - 01.2017
PROJECT MANAGER (09/2016 –03/2018)
FISERV, PROFESSIONAL SERVICES PMO
02.2015 - 03.2018
PROJECT COORDINATOR
FISERV
02.2015 - 09.2016
Bachelors of Liberal Arts - Concentration: Communication
ALBANY STATE UNIVERSITY
Master of Science - Management Concentration: Project Management
STRAYER UNIVERSITY
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