Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Taylor Patrick

Kennesaw

Overview

7
7
years of professional experience

Work History

Intake Specialist

Actec Systems
06.2023 - Current
  • Handled claims across multiple business lines.
  • Provide good customer service
  • Help people solve problems by transferring or referring them to where they need to go and answering any questions they might have to the best of my ability
  • Ensured timely input of client data.

Shift Supervisor

KSU
08.2022 - 06.2023
  • Developed training programs for new employees to enhance skills.
  • Trained staff on customer service best practices for improved interactions.
  • Established procedures for handling defective items to reduce waste.
  • Conducted regular inventory checks to maintain stock levels.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.

Shift Manager (full-time)

Dollar Tree
10.2020 - 12.2021
  • Distributing registers among cashiers.
  • Performed accurate till counts to ensure balanced registers.
  • Oversaw accurate information inputting through the POS system.
  • Managed inventory for the freezer area to ensure optimal levels.
  • Enhanced customer interactions.
  • Responded to incoming calls professionally and promptly.
  • Established checklist procedure for shift beginnings.
  • Distributed workload among staff effectively.

Shift Manager

McDonald's
02.2018 - 05.2020
  • Oversaw shift duties, guaranteeing all preparations for morning arrivals.
  • Managed cash handling, inventory assessment, and waste tracking using a computer system.
  • Assigned responsibilities to team members based on skills and expertise.

Crew Member and Cashier

Hotdog on a Stick
09.2017 - 12.2017
  • Conducted checklists to ensure store cleanliness and operational efficiency at the start of each shift.
  • Performed scheduled currency verifications twice every work period.
  • Coordinated timely replenishment and auditing of merchandise inventories.
  • Developed strategies to minimize unnecessary expenditures.
  • Making sure nightly closing was complete so the morning shift was prepared

Education

High school or equivalent - undefined

Kell High School
Marietta, GA
05.2019

Skills

  • Customer Service (5 years)
  • Food Safety
  • Food Handling
  • Shift Management
  • Merchandising
  • Cash Handling
  • Retail Sales
  • Inventory Control
  • Data Entry
  • Compassionate communication
  • Critical thinking skills
  • Assertiveness
  • Progress reporting
  • Client intake
  • Problem-solving

Assessments

  • Customer service — Proficient
  • July2020
  • Identifying and resolving common customer issues
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Intake Specialist

Actec Systems
06.2023 - Current

Shift Supervisor

KSU
08.2022 - 06.2023

Shift Manager (full-time)

Dollar Tree
10.2020 - 12.2021

Shift Manager

McDonald's
02.2018 - 05.2020

Crew Member and Cashier

Hotdog on a Stick
09.2017 - 12.2017

High school or equivalent - undefined

Kell High School

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Taylor Patrick