Taylor Pickett
Valdosta
Summary
Healthcare Management Professional experienced in optimizing operational efficiency and enhancing patient care services. Achieved success through strategic planning, team leadership, and regulatory compliance. Focused on delivering impactful results through collaboration and innovative healthcare solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
Southern Regional EMS
Quitman, GA
10.2025 - Current
- Coordinated emergency response efforts to ensure timely patient transport and care.
- Managed dispatch operations, optimizing response times through efficient resource allocation.
- Monitored communication systems and maintained accurate logs for all incoming calls and dispatches.
- Collaborated with first responders to assess situations and determine appropriate action plans.
- Coordinated daily dispatch operations, ensuring timely communication between drivers and clients.
- Managed logistical schedules, optimizing routes for efficiency and cost-effectiveness.
- Maintained accurate records of dispatch activities using specialized software systems.
- Provided training and support to new team members on operational procedures and software tools.
- Managed non-emergency calls, ensuring timely and accurate dispatch of vehicles to various locations.
- Coordinated communication between clients and service providers, enhancing operational efficiency.
- Contributed to overall team morale by fostering an inclusive, supportive work environment that encouraged collaboration, open communication, and mutual respect among colleagues.
Apogee Extended Touch
Apogee Medical
Valdosta, GA
05.2023 - 05.2026
- Daily rounding on patients here inside the hospital + 2 days.
- Assisted with PCP follow-up, medication refills, and answered questions post-discharge to ensure continuity of care.
- Compiled extended touch reports detailing patient care to enhance communication among healthcare providers.
- Collaborated with providers to share patient feedback, fostering improvements in patient care and provider responsiveness.
- Communicate with Apogee management, Hospital management, case management and/or one-on-one or meetings.
Healthcare Administration Assistant
Apogee Physicians
05.2023 - 05.2026
- Provide Administrative work and support to 20+ physicians so that the clinicians can maximize their time on patient care.
- Supported multiple physicians with administrative tasks to enhance focus on patient care.
- Coordinated scheduling of primary care provider appointments.
- Conducted daily meetings with each physician to discuss patient care.
- Properly distribute patients between providers (daily).
- Distributed final rounding list to clinicians and nursing stations to ensure efficient patient management.
- Patient room visits to check on patients after daily interaction with doctor.
- Collaborated with physicians to provide bedside patient reports.
- Data entry of patient information for billing and insurance.
- Collected and organized documents for all medical records to facilitate timely access to patient information.
- Liaison between Doctor, Hospital staff and Apogee Corporate offices.
- Managed administrative duties, including scheduling, note-taking, and organizing monthly meetings.
Medical Clerical Assistant (Periman Cancer Center)
South Georgia Medical Center
Valdosta, GA
07.2022 - 03.2023
- Oversaw patient scheduling, check-in, check-out, and billing transactions.
- Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
- Oversaw the master calendar and scheduled appointments for (8) providers according to optimal patient loads and clinician availability.
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing.
- Collaborated with assistants and (oncology) doctors to prepare and set up rooms with adequate supplies and equipment.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed financial documents, including expense reports and invoices, to support accurate accounting and budgeting.
- Monitored office supply inventory to ensure sufficient stock levels. by checking inventory and ordering new supplies as needed.
- Completed administrative tasks to support office personnel and enhance overall operational efficiency.
Patient Care Technician, Emergency Department
South Georgia Medical Center
Valdosta, GA
08.2016 - 07.2022
- Located, checked in, and pulled medical records for patient appointments and incomplete charts. Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments.
- Had professional interactions with customers, peers, and nurse's, which aided in the development of clear communication and active listening skills.
- Managed daily office responsibilities, which included keeping track of medical records.
- Conducted patient interviews to gather histories, vitals, and current complaints, ensuring accurate and comprehensive data for medical assessments.
- Gathered information about the client's medical history, including medications, symptoms, and allergies. Performed various clerical tasks like word processing, data entry, phone answering, and filing.
- Assisted physicians with patient follow-up. Completed all of the required laboratory tests.
- Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions.
- Facilitated effective interactions with patients, families, and hospital staff, enhancing customer service and promoting teamwork across departments.
- Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices.
- Monitored patient comfort and safety, promptly alerting doctors to abnormalities or changes in response during examinations and tests.
- Performed emergency diagnostic procedures, such as stomach suction, airway management, and heart monitoring, to treat patients.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Provided first-aid treatment and life support to people who were ill or injured.
- Assisted doctors with patient examinations by taking vital signs such as blood pressure, height, weight, and blood pressure.
- Transported patients within hospital using hospital beds and wheelchairs.
- Gathered, evaluated, and set up surgical supplies, instruments, and equipment, both sterile and non-sterile.
Education
Bachelor in Health Care Admin -
Columbia Southern University
Orange Beach, AL01.2027
High School -
Lowndes High School
Valdosta, GA01.2016
Associate of Applied Science - Nursing
Wiregrass Georgia Technical College
Valdosta, GA01.2016
Skills
- Emergency response
- CPR (American Red Cross)
- Crisis management
- Risk management
- Client assessment and analysis
- Healthcare administration
- Data entry
- Document scanning
- MS Office
- Word processing
- Clerical support
- Administrative support
- Schedule coordination
- Scheduling appointments
- Operations oversight
- Office management
- Operations oversight
- Regulatory compliance
- Customer service
- Team management
- Relationship management
- Report writing
- Updating logs
- Decision-making
- Active listening
- Organizational growth
- Safety protocols
- Safety protocols
- Crisis management
Accomplishments
- Supervised team of 7 staff members and 30 physicians
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Certification
- CPR Training - 11 years
- Certified nursing assistant License - 10 years
Timeline
Dispatcher
Southern Regional EMS
10.2025 - Current
Apogee Extended Touch
Apogee Medical
05.2023 - 05.2026
Healthcare Administration Assistant
Apogee Physicians
05.2023 - 05.2026
Medical Clerical Assistant (Periman Cancer Center)
South Georgia Medical Center
07.2022 - 03.2023
Patient Care Technician, Emergency Department
South Georgia Medical Center
08.2016 - 07.2022
Associate of Applied Science - Nursing
Wiregrass Georgia Technical College
Bachelor in Health Care Admin -
Columbia Southern University
High School -
Lowndes High School