Summary

Overview

Work History

Education

Skills

Timeline

Taylor Sabourin

Warner Robins

Summary

Driven U.S. Air Force Veteran with over 10 Years of Experience in customer service, operational support, and digital brand management. Experienced Professional who is an expert at navigating complex remote environments using advanced customer relationship systems, multimedia tools, data driven reporting to drive growth in brands and efficiency in operations. Disciplined and adaptable professional with a proven track record of managing independent workflows. Maintaining 100 Percent Integrity of all data, and providing world-class service to all.

Overview

years of professional experience

Work History

Revenue Cycle & Data Analyst

Sanford Insurance

Macon

01.2024 - Current

Data Entry & Systems support: Processed large volumes of health care claims through GAMMIS and GHS systems. Ensured data was accurate, and records were maintained in good order from start to finish of the claim process.
Record Maintenance: Maintained resident account spreadsheets and updated eligibility information for health care and dental insurance coverage as reported by GAMMIS. Performed weekly thorough clean-up processes on resident account spreadsheets to identify and document insurance eligibility using data from clinical facesheets and GAMMIS reports.
Medicaid/Medicare Compliance: Ensure that the company is in full compliance with Medicaid and Medicare regulations at all times, which provides a smooth flow for payment processing and ensures the company's ability to pass audits. Support for Client Service: Assisted with front desk services to manage communications with both internal and external customers to provide high-quality customer service
Office Operations and Administrative Assistance: Provided support for all administrative duties, including supply purchasing, vendor coordination, and maintaining an organized space for the entire team.

Creative Media & Operations Specialist

Self-Employed

Pilesgrove

01.2014 - Current

Providing quality, professional photography for family and equestrians with the use of Sony Vegas Pro and Lightroom for final product post-production.
Managing digital branding of clients by developing and curating strategic content to grow their social media presence and awareness through their social media platforms (Facebook, Instagram, TikTok), as well as creating marketing materials in Canva.
Provide operational logistics, including coordinating/organizing schedules and vendors using Google Workspace to create an environment that is organized, efficient, and streamlined for a wide variety of clients.
Manage relationships with numerous client types, provide personalized services to each client, and develop a strong relationship with each client by communicating with them regularly to achieve long term client retention and satisfaction.

Client Success

VIQTORY

Pittsburgh

01.2022 - 01.2024

Strategic Account Management: Utilized HubSpot and Salesforce each day to manage large volumes of clients and maintained a 90% client retention rate as I was able to proactively build strong relationships with my clients.
Virtual Event Coordination: Coordinated large scale virtual career fairs utilizing Brazen and managed all aspects of logistics and technical workflows to provide an enjoyable experience for attendees.
Onboarding & Lifecycle Oversight: Led the entire client onboarding process from start to finish and conducted a series of strategy based meetings with clients to align their purchased service(s) with their overall business objectives and to ensure a high level of client satisfaction.
Digital Campaign Execution: Utilized Mailchimp to create targeted marketing materials to increase reach and effectiveness of digital campaigns across various demographic groups of clients.
Process Efficiency: Utilizing Monday.com improved our company's internal workflow and client response time by 25% compared to previous methods of communicating and tracking projects.

Security Forces

Air Force

San Antonio

01.2019 - 01.2021

Operational Integrity & Compliance: Demonstrated the utmost level of professionalism by adhering to the most stringent regulatory guidelines as well as the most rigorous security protocols to protect valuable individuals as well as valuable assets.
Data Reporting & Documentation: Maintained precise documentation on all aspects of digital information through specialized security reporting systems; ensured that all documentation was accurate as well as communicated clearly throughout the entire chain of command.
Risk Mitigation & Crisis Response: Demonstrated decision-making skills and flexibility in rapidly changing circumstances, provided timely and effective crisis management as well as maintained an optimal level of performance during periods of extreme stress.
Systems Management: Installed and continuously monitored a sophisticated reporting platform to ensure the integrity of all U.S.-based activities and provide instant access to up to date status reports.

Education

BS -

Georgia Southern University

05-2026

Associate's degree -

Rowan College

05-2017

High School Graduation Diploma -

Pitman High School

06-2014

Skills

- CRM & System: Salesforce, HubSpot, Mondaycom, GHS, and GAMMIS

- Digital Creative: Canva, Lightroom, Sony Vegas Pro, and AI

- Social Media & Marketing: Instagram, Facebook, and MailChimp

- Productivity: MS Office Suite and Google WorkSpace

- Client Success: Onboarding, and relationship building

- Data & Operations: Reporting, analysis, process optimization and logistical coordination

- Compliance: Risk assessment and regulatory compliance Medicaid/Medicare

- Visual Media: Brand-based Photography and Visual Content Creation

- Self-Management: Self-motivation, dependability, self-discipline, and the ability to learn

- Communication: Diplomatic Conflict Resolution and Interpersonal Skills