Taylor Sledge
Buford
Summary
Dynamic manager with a proven track record at Whataburger, excelling in team leadership and customer service. Enhanced operational efficiency through effective inventory management and conflict resolution, resulting in improved employee engagement and satisfaction. Skilled in training and development, fostering a culture of continuous improvement and collaboration.
Knowledgeable management experience with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. I am a
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Manager
Whataburger
09.2019 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed inventory and waste
- Cash handling and money procedures
- Created schedules
- Communicated various variables to execute sales and drive results for company
- Assisted with truck orders
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Team Leader
Chic-Fil-A
06.2020 - 04.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Reduced food preparation times by organizing workstations effectively.
Area Manager
Dunkin' Donuts
07.2015 - 08.2020
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Collaborated with cross-functional teams to drive innovation and deliver high-quality products or services on time and within budget constraints.
- Improved inventory management systems to optimize stock levels while minimizing waste or losses due to overstocking or shrinkage issues.
- Oversaw multiple store locations
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Daphne High
Daphne, AL05-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Staff training and development
- Documentation and reporting
- Operations management
- Relationship building
- Cross-functional teamwork
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Workforce management
- Performance evaluations
- Product management
- Business planning
- Financial management
- Expense tracking
- Brand management
- Lead generation
- Safety procedures
- Employee onboarding
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Coaching and mentoring
- Clear communication
- Change management
- Disciplinary techniques
- Cross-functional team management
- Teamwork and collaboration
- Computer skills
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Team development
- Organizational skills
- Hiring and training
- Managing operations and efficiency
- Training and development
- Staff training
- Employee coaching and mentoring
- Schedule management
- Employee development
Timeline
Team Leader
Chic-Fil-A
06.2020 - 04.2021
Manager
Whataburger
09.2019 - 07.2023
Area Manager
Dunkin' Donuts
07.2015 - 08.2020
Daphne High
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