Taylor Swinwood
Lawrenceville
Summary
Experienced Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Cellular Sales Verizon
Buford, GA
01.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and legal departments, to ensure timely completion.
Director of Operations
Source 9 Management
Pittsburgh, PA
06.2021 - 10.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Director of Sales
Stryde Management
Chicago, IL & New Brunswick, NJ
02.2021 - 06.2021
- Established strong working relationships with external partners such as distributors or suppliers to enhance overall service offerings.
- Developed comprehensive sales plans for achieving annual targets and driving business growth.
- Increased sales revenue by implementing effective marketing strategies and fostering strong client relationships.
- Implemented successful lead generation campaigns that resulted in increased prospect inquiries and conversions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed team of sales representatives, providing guidance, coaching and support.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Corporate Trainer
New Acquisitions
Atlanta, GA
06.2020 - 02.2021
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Maintained records on attendance and participation.
- Optimized training materials using a variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
Sales Representative
Affinity Integrated Solutions
Atlanta
06.2018 - 04.2020
Education
Bachelor of Science - Marketing/Sales & Sales Management
Georgia Southern University
Statesboro, GA04.2018
Skills
- Time Management
- Customer Relationship Management
- Product and service knowledge
- Objection handling
- Prospecting skills
- Closing Techniques
- Community Networking
- Sales Analysis
- Territory Management
- Customer Relationship Building
- Customer Service
- Upselling and Cross Selling
- Sales Development
- Staff Training
- Performance Tracking
- Personnel Training
- Direct Marketing
- Honest and Dependable
- Reliable and Responsible
Timeline
Sales Consultant
Cellular Sales Verizon
01.2023 - Current
Director of Operations
Source 9 Management
06.2021 - 10.2022
Assistant Director of Sales
Stryde Management
02.2021 - 06.2021
Corporate Trainer
New Acquisitions
06.2020 - 02.2021
Sales Representative
Affinity Integrated Solutions
06.2018 - 04.2020
Bachelor of Science - Marketing/Sales & Sales Management
Georgia Southern University