Taylor Thomas
Powder Springs,GA
Summary
Professional with strong foundation in customer service and support for 10+ years. Adept at fostering team collaboration and driving results through effective communication and problem-solving. Skilled in managing customer interactions, resolving issues efficiently, and adapting to changing needs. Known for reliability, flexibility, and focus on achieving high standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSA
McNichols
11.2024 - 05.2025
- Collections
- Scan, Email, Invoices, Tracking
- Inbound/Outbound calls
- Payment processing
- Account Management
- Mail Merge
- Daily Line up
- Microsoft
- Excel
- Data Entry
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Office Assistant
Premium Distributors
04.2024 - 11.2024
- Data Entry
- Microsoft
- Excel
- Scan, Email, Invoices
- Inbound/Outbound calls
- Take order/money for accounts
- DSD
- Billing
- Payment processing
- Account Management
- Collections
Lead Teacher
Feed My Lambs Christian Academy
01.2019 - 04.2019
- Assist with children 3-4 years of age
- Keep a clean and healthy environment
Front Desk/Receptionist
Toni & Guy
10.2018 - 01.2019
- Greet customers
- Clean front area
- Incoming and outgoing calls
- Book appointments
- Handle Payments
- Scan and Email documents
- Conduct Inventory
Data Entry
Office Team A Robert Half Company (Temp Agency)
08.2018 - 10.2018
- Data Entry
- Prepare Documents
- Scan Documents
Nanny
Shaun and Angela Baldock
11.2017 - 08.2018
- 3 Children(ages 6,4 and 2)
- Prepare breakfast
- Light house work
- Prepare lunch
- Drive to school and back
- Help with homework
- Prepared meals and snacks for children based on dietary guidelines.
Lead Teacher
Kids R Kids
10.2016 - 11.2017
- Assist with children from 2-3 years of age
- Assist with camp and field trips
- Drive after school bus
- Customer Service at front desk (meet and greet parents and answer any questions)
Assistant Teacher
Primrose at Macland Pointe
02.2014 - 10.2016
- Assist with children from infant to pre-k
- Assist with camp and field trips
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Education
High School Diploma -
McEachern High School
Powder Springs, GA05.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Collections
- Customer support
- Customer satisfaction
- Time management
- Computer skills
- Office administration
- Administrative support
Certification
- CPR
- First Aid
- Fire Safety
- CDA (Child Development Associate)
Timeline
CSA
McNichols
11.2024 - 05.2025
Office Assistant
Premium Distributors
04.2024 - 11.2024
Lead Teacher
Feed My Lambs Christian Academy
01.2019 - 04.2019
Front Desk/Receptionist
Toni & Guy
10.2018 - 01.2019
Data Entry
Office Team A Robert Half Company (Temp Agency)
08.2018 - 10.2018
Nanny
Shaun and Angela Baldock
11.2017 - 08.2018
Lead Teacher
Kids R Kids
10.2016 - 11.2017
Assistant Teacher
Primrose at Macland Pointe
02.2014 - 10.2016
High School Diploma -
McEachern High School
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