Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Walker

Jonesboro

Summary

Energetic and customer-focused operations professional with over three years of experience in warehouse operations and customer service, including more than two years in leadership roles. Proven ability to support and motivate teams, manage performance metrics, and uphold safety and quality standards in fast-paced environments. Currently pursuing a Bachelor's degree in Business Marketing, and eager to contribute to the commitment to operational excellence and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Process Guide

Amazon
Union City
03.2024 - Current
  • Developed metrics to monitor performance against goals and objectives, providing visibility into progress made toward achieving desired outcomes.
  • Trained new associates on safety procedures, operational protocols, and customer delivery standards.
  • Collaborated with managers to address associates' and warehouse needs to improve workplace efficiency.
  • Set performance goals for staff members, and helped meet important deadlines.
  • Supported a safe, organized, and high-performing work environment.
  • Collaborated with other departments, such as IT, HR, and operations, to ensure alignment between different teams' processes.
  • Provided technological support with different building software and equipment.
  • Collaborated with operations on employee concerns to eliminate barriers preventing workplace efficiency.
  • Trained, performed, and/or overseen in multiple process paths (i.e. Pick, stow, palletize, UIS, outbound dock, problem-solve, PIT boss, and flow.

Associate

Amazon
Union City
07.2023 - 03.2024
  • Maintained a professional, positive attitude, contributing to a productive work environment.
  • Learned and applied new skills and procedures, readily adapting to changing work environments.
  • Ensured accurate and timely order fulfillment, maintaining productivity in dynamic conditions.
  • Investigated and resolved inventory discrepancies to maintain fulfillment accuracy.
  • Ensured accurate and timely order fulfillment, maintaining productivity in dynamic conditions.

Customer Service Representative

Dick's Sporting Goods, Inc
McDonough
11.2022 - 01.2024
  • Delivered outstanding customer service through effective communication and problem-solving.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Fostered customer loyalty through personalized service and proactive support.
  • Addressed customers courteously, using suitable methods and problem-solving skills.
  • Mentored and trained new staff to meet the company's service standards.
  • Responded to telephone inquiries and complaints, following standard operating procedures.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Performed data entry tasks accurately, and in a timely manner.
  • Displayed strong organizational skills while managing multiple projects simultaneously.

Education

BBA - Marketing

Kennesaw State University
Kennesaw, GA
05-2027

Skills

  • Compliance management
  • Performance evaluation
  • Training and development
  • Decision making
  • Performance metrics
  • Problem solving
  • Multitasking abilities
  • Microsoft Office Suite
  • Coaching and mentoring
  • Workflow optimization
  • Process mapping
  • Goal oriented
  • Verbal and written communication
  • Decision making

Certification

  • Powered Industrial Truck (PIT) Certification
  • Hazardous Materials Handling Certification (HAZMAT)
  • Workplace Safety Training
  • Conveyor Jam Clearing

Timeline

Process Guide

Amazon
03.2024 - Current

Associate

Amazon
07.2023 - 03.2024

Customer Service Representative

Dick's Sporting Goods, Inc
11.2022 - 01.2024

BBA - Marketing

Kennesaw State University

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Taylor Walker