Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Taylor Guy

Marietta

Summary

Service Desk professional prepared for this role, bringing experience in technical support, troubleshooting, and user assistance. Strong focus on team collaboration and adaptability, ensuring reliable solutions and efficient operations. Skilled in problem-solving, communication, and IT service management, with reputation for delivering results and meeting evolving needs.

Overview

9
9
years of professional experience

Work History

Service Desk Engineer

Vanderlande
06.2022 - Current
  • Reduced downtime for users by proactively monitoring systems and addressing potential issues before they arose.
  • Provided remote support for users in various locations, ensuring efficient resolution of issues despite geographical challenges.
  • Actively participated in cross-functional teams to address critical IT-related projects or initiatives that required service desk involvement.
  • Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
  • Participated in regular performance review meetings with supervisors, seeking feedback on ways to improve individual skills or contribute more effectively to team success.
  • Assisted in training new employees, fostering teamwork and collaboration within the service desk team.

Sales Development Representative

Frontline Selling
02.2022 - 06.2022
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.

Front of House Employee

Orpheus Brewing
04.2021 - 02.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.

Bottling Line Operator

Sweetwater Brewery
04.2016 - 04.2021
  • Performed troubleshooting and repairs on malfunctioning equipment, minimizing delays in production schedules.
  • Participated in continuous improvement initiatives aimed at enhancing overall performance within the bottling department.
  • Managed inventory of raw materials, reducing waste while maintaining adequate stock levels for production needs.
  • Supported company sustainability goals by actively participating in recycling efforts and minimizing waste generation during daily activities.
  • Improved production efficiency by consistently monitoring and adjusting bottling line settings.

Education

Fullstack Web Developer

Digital Crafts
Buckhead, GA
04-2021

Technology

Woodland High School
Cartersville, GA
05-2009

Skills

  • Remote support
  • VPN configuration
  • Software installation
  • Security protocols
  • Incident management
  • Application support
  • Hardware support
  • Ticketing systems

Languages

English
Native or Bilingual

Timeline

Service Desk Engineer

Vanderlande
06.2022 - Current

Sales Development Representative

Frontline Selling
02.2022 - 06.2022

Front of House Employee

Orpheus Brewing
04.2021 - 02.2022

Bottling Line Operator

Sweetwater Brewery
04.2016 - 04.2021

Fullstack Web Developer

Digital Crafts

Technology

Woodland High School

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Taylor Guy