Tayonna Volinski
Lawrenceville
Summary
Dynamic Customer Service Consultant and dedicated healthcare professional with a strong background in customer service and healthcare, consistently achieving high satisfaction rates through efficient inquiry resolution. Expertise in leveraging communication and problem-solving skills to enhance customer experiences and build strong relationships that foster loyalty. Committed to delivering compassionate care, collaborating effectively with medical staff, and adapting to dynamic healthcare environments to support patient needs. Reliable team player focused on achieving optimal patient outcomes through empathetic care and meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
CNA
Pruitt Healthcare-Gainesville
09.2024 - 08.2025
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff in administering medications and monitoring patient vital signs.
- Maintained accurate patient records, documenting changes in health status and response to treatment.
- Collaborated with interdisciplinary teams to develop personalized care plans for diverse patient needs.
FT Remote Customer Service Representative
Change Healthcare
06.2023 - 10.2024
- Delivered exceptional customer support via phone, email, and chat, ensuring timely and efficient resolution of customer inquiries and complaints.
- Assisted customers with troubleshooting product issues, providing detailed guidance and solutions.
- Maintained accurate records of customer interactions, escalating issues when necessary to ensure prompt resolution.
- Collaborated with cross-functional teams to address complex customer concerns and enhance the overall service experience.
- Consistently achieved or exceeded performance metrics, including customer satisfaction scores and response time targets.
- Demonstrated a strong ability to manage multiple customer requests in a fast-paced remote environment while maintaining a high level of professionalism.
CNA - Certified Nursing Assistant
PruittHealth-Lilburn
11.2023 - 09.2024
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff for effective patient management.
- Documented patient progress and care activities accurately in electronic health records systems.
- Trained new staff on best practices for patient care and operational procedures.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
CNA - Certified Nursing Assistant
Indianapolis Rehabilitation Hospital
03.2023 - 01.2024
- Assists professional nursing personnel in providing patient care in assigned area.
- Assisted patients with activities of daily living
- Provided personal care, emotional support and performed more complex clinical skills under the direction of professional nursing personnel
- Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
- Assisted in the administration of medications under the supervision of licensed nurses.
Scheduling Specialist
Change Healthcare
03.2022 - 06.2023
- Contacted many medical offices and hospitals requesting confidential records for audit purposes
- Recorded and updated any and all information given by contact into computer system
- Provided correct government documents to all medical offices that required documentation for assistance.
- Scheduled appointments for medical offices to send over any medical record requests to the company
- Coordinated cross-departmental schedules to enhance operational efficiency and communication.
CNA - Certified Nursing Assistant
St. Ives Memory Care
01.2022 - 02.2023
- Assisted residents with any cognitive tasks including toileting, feeding, etc.
- Assist patients and residents with Activities of Daily Living (ADLS)
- Employed as an caregiver for elderly with special needs
CNA - Certified Nursing Assistant
Oaks Senior Living, LLC
03.2019 - 09.2021
- Assisted residents with any cognitive tasks including toileting, feeding, etc.
- Assist patients and residents with Activities of Daily Living (ADLS)
- Employed as an caregiver for elderly with special needs
CNA/Receptionist
Hope Memory Care Center
02.2019 - 06.2020
- Assisted residents with any cognitive tasks including toileting, feeding, etc.
- Assist patients and residents with Activities of Daily Living (ADLS)
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted with personal hygiene tasks, promoting independence and self-esteem among residents.
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
Receptionist/ Office Coordinator
Peachstate Auto Ins
01.2016 - 02.2018
- Handled all payments and transactions
- Submitted any official documents or applications accordingly
- Managed front desk operations, ensuring efficient guest check-ins and appointments.
- Facilitated communication between clients and insurance agents, enhancing customer satisfaction.
- Organized and maintained filing systems for client records, improving data retrieval efficiency.
- Coordinated scheduling for insurance consultations, optimizing staff availability and resource allocation.
- Implemented process improvements for handling inquiries, reducing response times significantly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
GED -
Lanier Technical College
Gainesville, GA01-2018
Skills
- Customer service expertise
- Administrative assistant
- Data entry
- Scheduling
- Client engagement
- Problem resolution
- Client support experience
- Complaint handling
- Microsoft Excel
- Transaction management
- Customer satisfaction measurement
- Call center operations
- Personal Assistant Experience
- Database Administration
- Patient record management
- Senior Care
- Special Needs
- Assisted living
- Hospice Care
- Memory Care
- Rehabilitation Care
- Hoyer Lift
- Applied behavior analysis
Timeline
CNA
Pruitt Healthcare-Gainesville
09.2024 - 08.2025
CNA - Certified Nursing Assistant
PruittHealth-Lilburn
11.2023 - 09.2024
FT Remote Customer Service Representative
Change Healthcare
06.2023 - 10.2024
CNA - Certified Nursing Assistant
Indianapolis Rehabilitation Hospital
03.2023 - 01.2024
Scheduling Specialist
Change Healthcare
03.2022 - 06.2023
CNA - Certified Nursing Assistant
St. Ives Memory Care
01.2022 - 02.2023
CNA - Certified Nursing Assistant
Oaks Senior Living, LLC
03.2019 - 09.2021
CNA/Receptionist
Hope Memory Care Center
02.2019 - 06.2020
Receptionist/ Office Coordinator
Peachstate Auto Ins
01.2016 - 02.2018
GED -
Lanier Technical College