Teajada Whitehead
Athens
Summary
Dynamic retail professional with extensive experience at CVS Pharmacy, excelling in customer service and team collaboration. Proven track record of enhancing customer satisfaction and driving sales through effective merchandising and problem-solving. Skilled in cash handling and fostering positive customer engagement, consistently achieving sales targets and improving store operations.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Knowledgeable Desired Position with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
18
18
years of professional experience
Work History
Retail Sales Associate
Piedmont Hospital
1199 Prince Ave Athens Ga
03.2024 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed cash register operations, ensuring accurate transactions and efficient checkouts.
- Maintained inventory levels through diligent stock management and replenishment practices.
- Collaborated with team members to create visually appealing merchandise displays, driving customer engagement.
- Educated customers on health products and services, promoting informed purchasing decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Shift Supervisor
CVS Pharmacy
3595 Atlanta Hwy Athens Ga 30605”6
10.2014 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and product knowledge.
- Managed inventory levels, ensuring product availability and minimizing stock shortages.
- Implemented effective scheduling strategies to optimize workforce productivity during peak hours.
- Conducted regular audits of cash registers and financial transactions for accuracy and security.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
- Coordinated with management to develop promotional displays and optimize product placement.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Third Key Holder
Cato Fashions
10 Hunting Rd Athens Ga
12.2007 - 04.2014
- Assisted in daily store operations, ensuring efficient customer service and product availability.
- Supported inventory management through accurate stock counts and restocking processes.
- Maintained visual merchandising standards to enhance store presentation and drive sales.
- Trained new team members on operational procedures and customer engagement techniques.
- Monitored cash register operations, ensuring accuracy during transactions and end-of-day reconciliations.
- Collaborated with management to develop promotional displays that increased customer interest.
- Resolved customer inquiries and complaints effectively to maintain high satisfaction levels.
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
Education
No Degree - Early Childhood Care And Education
Georgia Military College
Milledgeville, GAHigh School Diploma -
Penn Foster Career School
Scranton, PA05.2007
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer assistance
- Store opening and closing
- Retail store operations
- Fashion sense
- Self-checkout assistance
- Friendly and outgoing
- Customer follow-up
- Retail merchandising expertise
- Friendly and helpful
- Positive customer engagement
- Goal driven
Timeline
Retail Sales Associate
Piedmont Hospital
03.2024 - Current
Shift Supervisor
CVS Pharmacy
10.2014 - Current
Third Key Holder
Cato Fashions
12.2007 - 04.2014
No Degree - Early Childhood Care And Education
Georgia Military College
High School Diploma -
Penn Foster Career School