Paula Doe
Smyrna,GA
Summary
Experienced customer service and hospitality professional with over 6 years of success in fast-paced industries including aviation, hotel operations, and front desk supervision. Recognized for delivering excellent guest experiences, resolving issues effectively, and supporting administrative tasks with professionalism and care. Adaptable, organized, and ready to contribute to customer-focused or office-based roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
American Airlines
05.2021 - 03.2024
- Provided excellent service to diverse passengers, ensuring comfort and safety throughout each flight.
- Resolved passenger concerns calmly and efficiently under pressure.
- Maintained compliance with safety regulations and airline protocols.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Operations Assistant / Guest Services
Hyatt Centric
09.2020 - 02.2021
- Assisted guests with reservations, check-ins, and concierge services in a fast-paced hotel environment.
- Maintained accurate guest records and coordinated with departments to resolve issues promptly.
- Contributed to smooth daily operations and a high standard of guest satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
Front Desk Supervisor
Villa Christina at Hyatt
05.2018 - 07.2020
- Oversaw front desk operations for hotel and event venue guests, including check-ins and billing.
- Trained and led front desk staff, ensuring consistent service quality and productivity.
- Managed special requests, group bookings, and guest concerns with professionalism and care.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
Education
Associate of Applied Science -
The University of Alabama
Tuscaloosa, AL05.2012
Skills
- Customer support expertise
- Office administration
- Efficient scheduling
- Effective problem-solving skills
- Multitasking in Fast-Paced Environments
- Staff development
- Customer relationship management
- Clear and concise communication
Websites
Certification
First aid
Timeline
Flight Attendant
American Airlines
05.2021 - 03.2024
Operations Assistant / Guest Services
Hyatt Centric
09.2020 - 02.2021
Front Desk Supervisor
Villa Christina at Hyatt
05.2018 - 07.2020
Associate of Applied Science -
The University of Alabama
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