Tekayla Caines
Jonesboro
Summary
Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
3
3
years of professional experience
Work History
Security Screener
Unifi
04.2024 - Current
- Conducted security screenings of employees and baggage at screening checkpoints
- Verified passenger identification documents and tickets against a list of approved persons
- Provided customer service support to ensure satisfaction
- Performed random searches of personnel, vehicles, packages, and other items entering the airport
- Enforced safety regulations within the airport premises
- Coordinated with law enforcement agencies to investigate security incidents
- Responded to emergency situations quickly and efficiently
- Reported any security violations or suspicious activities to superiors immediately
- Collaborated with other departments such as fire department, police department., if required
- Communicated effectively with customers regarding security policies and procedures
- Conducted baggage or cargo screening to verify compliance with governmental regulations using x-ray machines, walk-through magnetometers and hand-held magnetometers
Key Holder
Party City
07.2023 - 08.2024
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Supervised bank deposits and security procedures to support store opening and closing
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers
- Assisted in general housekeeping to maintain store image
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items
- Partnered with store leadership team to learn and understand management processes and reports
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations
- Counted and balanced registers
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
Team Member
Party City
06.2023 - 07.2023
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Built and maintained working relationships with peers and upper management
- Trained new team members using approved training materials and information
- Processed and retrieved customer special orders
Intern
Department
06.2022 - 07.2022
- Sorted, organized and maintained files
- Produced high-quality communications for internal and external use
- Collaborated with team to optimize workflow and achieve objectives
- Liaised with clients to assess needs and responded to inquiries
- Assisted with projects by applying strong analytical skills and studies
- Distributed office supplies and files for staff
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
Crew Team Member
McDonald's
08.2021 - 10.2021
- Used proper techniques to prepare food and ingredients
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing
- Checked and restocked utensils and condiments in appropriate locations for guests
- Greeted customers at the drive-thru and took food orders
- Trained new employees by demonstrating tasks and coaching during daily activities
Education
High school diploma -
Lovejoy High School
Hampton, GASkills
- Effective Team Collaboration
- Problem-solving
- Outstanding communication skills
- Spreadsheet expertise
- Recordkeeping abilities
- Recordkeeping
- Staff Oversight
Additionalinformation
Certified DOA summer intern, Department of Aviation, 06/01/22, Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills., Willing to take on any task to help team., Reliable and dedicated team player with hardworking and resourceful approach.
Timeline
Security Screener
Unifi
04.2024 - Current
Key Holder
Party City
07.2023 - 08.2024
Team Member
Party City
06.2023 - 07.2023
Intern
Department
06.2022 - 07.2022
Crew Team Member
McDonald's
08.2021 - 10.2021
High school diploma -
Lovejoy High School
Similar Profiles
Damani HollandDamani Holland
Ramp Agent at UnifiRamp Agent at Unifi
Jordan VarneauJordan Varneau
Ramp Agent at UnifiRamp Agent at Unifi
Shelbi AndersonShelbi Anderson
Shipping and Receiving Grocery Lead at UnifiShipping and Receiving Grocery Lead at Unifi