Summary
Overview
Work History
Education
Skills
Certification
Timeline
Education and Training
References
Education and Training
Generic

Tekera Williams

Jonesboro

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Organized professional prepared for role in registration management, bringing valuable experience in handling patient data and streamlining registration processes. Known for effective collaboration with team members and adaptability to changing needs. Recognized for proficiency in data management and strong interpersonal skills valued by employers.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Registration Associate

Children Healthcare of Atlanta
01.2025 - Current
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
  • Actively participated in departmental meetings, sharing insights on improving workflows based on firsthand experiences with patients'' registration issues.
  • Reduced wait times for patients through effective management of appointment schedules and walk-in registrations.
  • Kept abreast of industry changes by attending relevant workshops, conferences, or webinars as needed to remain current in best practices for healthcare registrations.

Warehouse Worker

Amazon
09.2023 - Current
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Assembled orders according to customer requests.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.

Childcare Provider

SELF-EMPLOYED/UNEMPLOYED
05.2016 - Current
  • I was responsible for the health and welfare of children when their parents are away
  • I also was entrusted with every aspect of childcare from meals to hygiene to educational/fun activities
  • Discipline and keeping records of children's daily activities etc.

Janitorial Worker

Kellermeyer Bergensons Services
06.2019 - 12.2019
  • Able to disinfect and clean garbage cans and change bags daily
  • Able to wash and sanitize bathroom fixtures daily with germicidal solution
  • Refill paper towel, tissue, and hand soap in all dispensers
  • Able to use germicidal solution, wet mops all wet floors daily, vacuums office and rooms daily.

Food Processor

Fresh pointe
12.2017 - 07.2018
  • Set up and operated a food processing machine
  • Including changing machine for various cutting types
  • Responsible for the sanitation and cleanliness of various work areas
  • Set up and organized orders for shipping
  • Operated packing and food sealer machines.

Warehouse Worker

Duracell
06.2017 - 11.2017
  • Examine products to verify conformance to qualify standards
  • Place products in equipments or on work surface for further processing, inspecting, or wrapping
  • Pack or store materials or products
  • Help production workers by performing duties or lesser skills, such as supplying or holding materials or tools, and cleaning work areas or equipments.

Customer Service Rep

Daycare & Preschool
01.2017 - 06.2017
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Cook/Cashier

Burger King
05.2015 - 10.2016
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Made meals in accordance with company standards and requirements.
  • Wrapped, dated and labeled food items in storage for safety and freshness.

Education

Some College (No Degree) - Crimanal Justice

American InterContinental University
Schaumburg, IL

High School Diploma -

Mundy'S Mill High School
06.2018

Skills

  • Customer communication management
  • Strategic issue resolution
  • Attentive listening ability
  • Logical evaluation
  • Professional demeanor
  • Systematic organization
  • Customer engagement
  • Proficient in time management and planning
  • Efficient typing speed
  • Meticulous attention to detail
  • Dependable team collaborator

Certification

  • Drivers License
  • Server
  • Food Handler

Timeline

Registration Associate

Children Healthcare of Atlanta
01.2025 - Current

Warehouse Worker

Amazon
09.2023 - Current

Janitorial Worker

Kellermeyer Bergensons Services
06.2019 - 12.2019

Food Processor

Fresh pointe
12.2017 - 07.2018

Warehouse Worker

Duracell
06.2017 - 11.2017

Customer Service Rep

Daycare & Preschool
01.2017 - 06.2017

Childcare Provider

SELF-EMPLOYED/UNEMPLOYED
05.2016 - Current

Cook/Cashier

Burger King
05.2015 - 10.2016

High School Diploma -

Mundy'S Mill High School

Some College (No Degree) - Crimanal Justice

American InterContinental University

Education and Training

true,other

References

References available upon request.

Education and Training

true,other

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