Tekeya Thompson

• Managed and prioritized high‑volume incoming email requests to ensure timely coordination of services for injured workers.
• Scheduled transportation and translation services for workers’ compensation appointments, including medical visits and legal depositions.
• Collaborated with attorneys, insurance carriers, and payors to prevent missed appointments and ensure seamless service delivery.
• Maintained strict attention to urgency, accuracy, and workflow efficiency to support uninterrupted care for injured workers.

• Coordinated customer inquiries through phone and email communications.
• Managed scheduling for transportation services and language support.
• Assisted clients in understanding service options and benefits offered.

• Guided customers in selecting coverage options tailored to their individual needs.
• Processed new policy applications and updated existing policy documents.
• Built strong client relationships through exceptional customer service.
• Navigated computer system to look up customer information and update policies.
• Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
• Greeted customers and provided prompt, courteous service.
• Asked probing questions and offered solutions to resolve customer issues.
• Identified process improvement opportunities from customer feedback to enhance service delivery.

• Monitored dispatch board and adjusted call priorities to address caller needs effectively.
• Resolved conflicts between drivers or customers regarding scheduling or service issues.
• Responded promptly to emergencies by providing real time solutions based on experience and expertise.
• Investigated customer complaints about late arrivals or missed pickups to enhance service quality.
• Coordinated timely delivery of shipments to meet customer requirements and expectations.
• Communicated instructions clearly with drivers via telephone or two-way radio system.