Te'Lexesa Flonnory
Sandersville
Summary
Experienced Correctional Officer with a demonstrated ability to maintain order and enforce institutional rules through effective communication and physical intervention. Skilled in observation, emergency response, and de-escalation techniques.
Customer Service Representative with excellent communication skills and a track record of handling customer complaints and inquiries in a courteous and efficient manner. Proficient in developing strong customer relationships and loyalty through effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Officer II
Georgia Department of Corrections
01.2019 - Current
- Maintain order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary
- Enforce institutional rules to through verbal warnings, written reports or physical intervention as needed
- Demonstrate ability to handle difficult inmates in a professional and effective manner
Customer Service Representative
Teleperformance
02.2020 - 05.2024
- Demonstrate excellent communication skills, both verbal and written, in order to effectively interact with customers
- Handle customer complaints and inquiries in a courteous and efficient manner
- Develop strong customer relationships and loyalty through effective communication
Sales Assistant
K- Mart
01.2017 - 10.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High school diploma or GED -
Washington County High School
Sandersville, GA05.2017
Skills
- Driving
- Customer service
- Load & unload
- Phlebotomy
- Law Enforcement
- Security
- Patient Care
- Laboratory Experience
Certification
- Certified Phlebotomy Technician, 07/01/21, Present
- CPR Certification, 01/01/17, Present
Willing To Relocate
- Augusta, GA
- Macon, GA
- Atlanta, GA
Personal Information
Authorized To Work: US for any employer
Timeline
Customer Service Representative
Teleperformance
02.2020 - 05.2024
Correctional Officer II
Georgia Department of Corrections
01.2019 - Current
Sales Assistant
K- Mart
01.2017 - 10.2022
High school diploma or GED -
Washington County High School
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