Temeka Googer
Powder Springs
Summary
Accomplished Fraud Analyst and Client Services Representative with a proven track record at Bank of America, adept at enhancing client satisfaction and reducing fraud losses. Skilled in data analysis and empathetic client communication, I excel in problem-solving and multitasking, consistently exceeding performance targets through keen analytical skills and reliability.
Overview
8
8
years of professional experience
Work History
Client Services Representative
Priority Payment Systems
03.2017 - 12.2020
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Streamlined processes for efficient client communication, resulting in improved customer retention rates.
Fraud Analyst
Bank of America
08.2012 - 01.2017
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ03-2000
Skills
- Strong empathy
- Call center experience
- Data entry proficiency
- Cross-selling expertise
- Document processing
- Meeting deadlines
- Escalation management
- Problem-solving skills
- Multitasking Abilities
- Reliability
Timeline
Client Services Representative
Priority Payment Systems
03.2017 - 12.2020
Fraud Analyst
Bank of America
08.2012 - 01.2017
Bachelor of Science - Business Administration
Grand Canyon University
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