Teneen Gainey
Cumming
Summary
Dynamic and detail-oriented Unit Secretary with extensive experience at Northside Hospital Forsyth. Proven ability to enhance patient service management and streamline communication among clinical teams. Proficient in Power Chart and Epic, demonstrating strong problem-solving aptitude and effective communication skills to support high-quality patient care in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Unit Secretary
Northside Hospital Forsyth
Cumming, GA
12.2025 - Current
- Serve as the Unit Secretary for the Labor & Delivery department, supporting a high‑acuity, fast‑pace clinical environment.
- Manage and organize charts for laboring patients and postpartum transitions to ensure accurate, timely documentation.
- Admits newborns immediately after delivery and generated accurate patient labels to support safe identification and documentation.
- Act as the central communication hub for the unit, managing phones, call lights, messages, interdepartmental coordination, filing, faxing, photocopying, and any worker order issues.
- Stock and replenish unit supplies to maintain readiness and support continuous patient care.
- Complete additional clerical and support duties as request to ensure smooth daily operations.
- Maintain thorough, well‑structure documentation to promote safe patient care and seamless handoffs between clinical teams.
Unit Secretary
Children's Hospital of Detroit
Detroit, MI
02.2023 - 11.2025
- Greeted patients and visitors, creating a welcoming and professional first impression for the medical unit.
- Facilitated communication between physicians, nurses, and interdisciplinary teams to support timely patient care planning.
- Assisted in training new employees on unit procedures, workflows, and documentation standards.
- Performed comprehensive clerical duties, including filing, typing correspondence, faxing, photocopying, and managing patient admissions, discharges, and transfers.
- Maintained accurate and confidential patient records in compliance with HIPAA regulations.
- Ordered, stocked, and monitored supply inventory to ensure the department remained fully equipped and operational.
- Supported multiple specialty units as needed, including NICU, Med‑Surg, 4PICU/5PICU, Burns/Rehab, and Hematology/Oncology, demonstrating adaptability and strong multitasking skills.
Unit Secretary
Henry Ford Hospital
Detroit, MI
08.2023 - 02.2024
- Answered incoming calls for the Behavioral Health Department, providing prompt and professional assistance to patients and providers.
- Scheduled all outpatient appointments in the SMS scheduling system and collaborated with physicians and providers to meet daily appointment goals.
- Completed daily outpatient pre‑registration efficiently to support smooth patient flow.
- Verified patient identification and insurance information upon arrival to ensure accuracy and compliance.
- Processed patient co‑payments and maintained accurate financial documentation.
- Assisted with managing incoming telephone calls, emails, referrals, and consult requests.
- Prepared and maintained patient charts, ensuring all documentation was current, organized, and compliant with departmental standards.
Health Unit Coordinator
Ascension Hospital
Detroit, MI
12.2018 - 07.2023
- Participated in staff meetings and training sessions to remain current on hospital policies, workflow updates, and best practices.
- Received and processed requests for medical records from outside agencies and authorized individuals, ensuring accuracy and confidentiality.
- Coordinated patient admissions, transfers, and discharges to maintain smooth workflow and support a positive patient experience.
- Managed daily consults and communicated patient orders to the appropriate clinical teams for timely follow‑up.
- Collaborated closely with Telemetry, physicians, and nursing staff to ensure patients received appropriate care upon admission.
- Oversaw daily unit operations, including filing, faxing, photocopying, and maintaining adequate supply levels to support continuous patient care.
- Mentored junior coordinators, providing guidance on best practices and workflow management.
- Answered telephone calls to offer office information, answered questions, and direct calls to staff.
Education
Certificate - Medical Billing And Coding
Specialty Certs
Detroit, MI08-2025
Skills
Coding procedures
Patient scheduling
Co-payment collection
Power Chart
Medical Terminology
Multi-Tasker
Phone Etiquette
Problem-solving aptitude
Analytical skills
Patient service management
Effective communication
Microsoft
PowerPoint
Epic
Consults
Timeline
Unit Secretary
Northside Hospital Forsyth
12.2025 - Current
Unit Secretary
Henry Ford Hospital
08.2023 - 02.2024
Unit Secretary
Children's Hospital of Detroit
02.2023 - 11.2025
Health Unit Coordinator
Ascension Hospital
12.2018 - 07.2023
Certificate - Medical Billing And Coding
Specialty Certs