Teneise Gordon
Kennesaw
Summary
Qualified Front Desk Associate with hands-on experience in managing daily operations and ensuring seamless guest interactions. Efficiently handled administrative tasks while maintaining welcoming environment. Demonstrated excellence in communication and multitasking.
Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Youfit
10.2024 - 07.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented improvements to front desk workflows, enhancing operational efficiency.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Team Member
Whole Foods Market
10.2023 - 09.2024
- Experienced in working in a fast-paced team environment
- Can effectively communicate and collaborate with team members
- Adapt at problem-solving and resolving customer issues promptly
- Assisted in maintaining inventory levels through diligent stock management and product rotation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Package Handler
Fedex
01.2023 - 07.2023
- Efficiently sorted and distributed packages for timely delivery to customers
- Safely loaded and unloaded packages onto delivery trucks for shipment
- Maintained a clean and organized work environment to facilitate efficient package processing
- Operated package scanning equipment to ensure accurate tracking throughout delivery process.
- Maintained organized workflow by sorting and loading packages according to destination.
Team Member
Sparkles Family Fun Centers
02.2021 - 07.2022
- Experienced in working in a fast-paced team environment
- Proficient in handling high-pressure situations with efficiency
- Strong ability to multitask and prioritize duties in a fast-paced environment
- Trained new employees on store policies, procedures, and best practices for operational efficiency.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Associate of Science - Radiography
Chattahoochee Technical College
Marietta, GA05-2028
Skills
- Excellent verbal communication
- Active listening
- Public speaking
- Problem-solving
- Adaptability
- Customer service
- Negotiation
- I attended Georgia State University and gained both knowledge and experience in communications While there I had to take a leave of absence due to personal matters Since then I have been applying these skills to develop myself professionally as well as being open to learning more
LANGUAGES
English
Timeline
Front Desk Associate
Youfit
10.2024 - 07.2025
Team Member
Whole Foods Market
10.2023 - 09.2024
Package Handler
Fedex
01.2023 - 07.2023
Team Member
Sparkles Family Fun Centers
02.2021 - 07.2022
Associate of Science - Radiography
Chattahoochee Technical College