Summary
Overview
Work History
Education
Skills
Accomplishments
• 2xMDP Recipient | 2xSummit Winner | Thrive Participant • Serve Customers First Award | Spotlight A
Timeline
Generic
TENESHA D. THOMAS

TENESHA D. THOMAS

Douglasville,GA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Associate Director, Sales Program Execution

AT&T Mobility
01.2024 - Current
  • Proven ability to drive sales growth and achieve revenue goals through strategic program execution.
  • Improved Return of Operation by decreasing credits and adjustments by 47%.
  • Consistently achieved 100%+ attainment M.OM. while driving strategic alignment with sales execution.
  • Collaborate with departments to ensure successful support initiatives.
  • Analyze data to identify trends for process improvement.
  • Led teams of up to 16+ personnel, supervising daily performance as well as training and improvement plans.

Technical Support Manager, DAC, Office of the President

AT&T Mobility
11.2018 - 01.2024
  • Improved service quality by creating comprehensive training curricula.
  • Managed hiring, disciplinary actions, promotions, and pay decisions for team members.
  • Investigated technical issues and provided timely resolutions using knowledge bases.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.

Telesales Manager

AT&T Mobility
06.2013 - 11.2018
  • Consistently exceeded sales targets, earning top recognition for four consecutive years.
  • Developed training programs and leadership materials for new hires.
  • Engaged experts to deliver successful solutions that met customer needs.
  • Fostered a culture of continuous improvement within the telesales department, encouraging staff members to pursue professional development opportunities.
  • Evaluated market trends to inform the development of tailored sales strategies aimed at maximizing revenue potential.

Mobility Sales Representative

AT&T Mobility
11.2008 - 06.2013
  • Built strong customer relationships to uncover needs and drive sales growth.
  • Exceeded team goals through collaboration and value-focused service approaches.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Education

Associate’s Degree -

Lawson State Community College
Birmingham, AL
05.2021

Bachelor’s Degree - Business Administration/Marketing

Strayer University
Atlanta, GA
05.2027

Skills

  • Effective use of Outlook/Teams for communication and organization
  • Efficient with Opus, Telegence, Clarify, and My CSP
  • Process improvement in analytics workflows
  • Strategic leadership
  • Analytical thinking
  • Coaching and mentoring
  • Relationship building
  • Decision-making

Accomplishments

  • Supervised team of 16+ experts.
  • Collaborated with team of 25 in the development of a feedback loop that assisted with identifying trending issues and headwinds.
  • Maintained 100% + M.O.M for a year straight

• 2xMDP Recipient | 2xSummit Winner | Thrive Participant • Serve Customers First Award | Spotlight A

Professional Achievements & Recognitions

  • 2x MDP Recipient | 2x Summit Winner | Thrive Participant
  • Serve Customers First Award | Spotlight Award
  • Top Surprise and Delight Manager | Thrive Role Model

Timeline

Associate Director, Sales Program Execution

AT&T Mobility
01.2024 - Current

Technical Support Manager, DAC, Office of the President

AT&T Mobility
11.2018 - 01.2024

Telesales Manager

AT&T Mobility
06.2013 - 11.2018

Mobility Sales Representative

AT&T Mobility
11.2008 - 06.2013

Associate’s Degree -

Lawson State Community College

Bachelor’s Degree - Business Administration/Marketing

Strayer University

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TENESHA D. THOMAS