TENESHA PARKER
Atlanta
Summary
Healthcare professional with 8+ years of experience in optimizing patient care and laboratory operations using Epic System and MS Office. Proven ability to enhance specimen processing accuracy and improve patient outcomes through effective teamwork and communication. Expertise in data entry and customer service contributes to a supportive healthcare environment.
Experienced with laboratory techniques and procedures essential for accurate data collection and analysis. Utilizes technical skills and attention to detail to ensure precise results and maintain safety standards. Knowledge of best practices in laboratory operations and reliable record of supporting scientific research effectively.
Overview
14
14
years of professional experience
Work History
Medical Lab Associate
Grady Health System
11.2018 - 04.2025
- Answer incoming calls coordinated with healthcare teams to leverage Epic System, improving data accessibility
- Strong verbal and written communication abilities
- Perform miscellaneous clerical duties, as needed.
- Confirm patient appointments for blood transfusions.
- Prepare blood products for outpatients and inpatient and emergency room cases.
- Record and review temperatures on designated refrigerators and freezers or on temperature monitoring system daily and confirm that temperature remains within acceptable limits.
- Prepare and label client boxes for return shipment.
- Performs sample processing and exempt screening and monitoring tests.
- Receive, centrifuge, and organize all laboratory specimens for the laboratory and send all specimens and tubes to the donor testing lab.
- Enters accurate participant data in the client information system and captures reporting data to support an open case.
- Monitor saved sample specimen inventory and rotate samples according to retention policies
Call Center Associate
Emory Ortho & Spine Hospital
12.2016 - 12.2018
- Collaborated with management to escalate patients complaints
- Informed patients of their diet orders or changes.
- Assisted patients in choosing their meals according to their diets in the system
- Provided excellent customer service and communicated with a pleasant demeanor
- Worked with fellow co-workers and patients in a team-oriented manner
- HIPPA knowledgeable with respect for patient confidentiality.
- Assists in dealing with personal and social problems
Mail Sorter
Randstad
11.2010 - 11.2014
- Sorting incoming mail bins and trays for processing
- Reviewing dates, addresses, barcodes, and postage information for outbound mail
- Inspecting mail for tampering, damage, and suspicious contents.
- Collaborating with team members to ensure efficient mail sorting
- Participating in staff meetings and contributing to team planning
- Demonstrating excellent organizational skills, attention to detail, and ability to multitask efficiently
Education
High School -
South Atlanta High School
06.2007
Skills
- Healthcare sector expertise
- Patient care coordination
- Time optimization skills
- Customer service focus
- IT and computer literacy
- Workplace safety measures
- Policy adherence practices
- Reviewing documentation
- Laboratory techniques
- Sample preparation
Timeline
Medical Lab Associate
Grady Health System
11.2018 - 04.2025
Call Center Associate
Emory Ortho & Spine Hospital
12.2016 - 12.2018
Mail Sorter
Randstad
11.2010 - 11.2014
High School -
South Atlanta High School