TENNILLE SAPP
Gray
Summary
Customer service professional with extensive experience at Walmart, specializing in complaint resolution and cash handling. Demonstrated success in enhancing customer satisfaction through effective communication and coaching. Proficient in POS inventory systems and dedicated to maintaining compliance with legal standards, driving operational efficiency and loyalty program engagement.
Overview
27
27
years of professional experience
Work History
Customer Service Cashier
Walmart
Macon
04.2024 - Current
- Greeted customers, delivering friendly service that enhanced shopping experience.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Assisted customers with product inquiries and service-related questions.
- Processed customer transactions efficiently at busy retail locations.
- Operated cash registers, accurately handling cash and credit card payments.
- Maintained accurate cash drawer and balanced registers at shift end.
- Trained new cashiers on checkout procedures and service standards, ensuring consistency in customer service.
- Promoted store loyalty programs, increasing customer engagement and repeat visits.
CUSTOMER SERVICE DESK CASHIER
Harveys Supermarket
Gray
04.2023 - 04.2024
- Applied problem-solving techniques to resolve customer issues quickly, contributing to improved customer retention.
- Identified opportunities for improvement in customer service processes, resulting in increased customer satisfaction.
- Provided accurate information on store policies and procedures to customers.
- Researched customer accounts using software applications to enhance service efficiency and improve customer experience.
ASSISTANT STORE MANAGER
Walgreens
Macon
02.2005 - 03.2023
- Coached employees on customer service techniques, strengthening selling skills and customer interactions.
- Managed all customer inquiries and complaints in a professional manner.
- Directed employee tasks and time management, enhancing overall customer experience.
- Supervised cash handling processes, ensuring transaction accuracy.
- Maintained organized store environment for health and safety compliance.
- Monitored inventory levels and ordered stock to ensure adequate supply.
- Provided training on company policies and procedures to new employees.
- Created work schedules that balanced customer service demands and labor costs.
TAX AND TITLE CLERK
Tax
Gray
03.1999 - 01.2005
- Reviewed vehicle titles for accuracy, ensuring correct documentation of VINs, odometers, and lien releases.
- Verified information on title documents to ensure compliance with regulatory standards.
- Demonstrated attention to detail when preparing title documents.
- Communicated effectively with customers to resolve title-related inquiries.
- Provided guidance on proper vehicle ownership transfer and registration procedures.
- Organized and filed title applications and records to maintain efficient document retrieval.
- Maintained strong knowledge of state laws governing vehicle titles.
- Collaborated with team members in fast-paced environments while working independently.
Education
HIGH SCHOOL DIPLOMA - General Studies
Jones County High School
Gray01-1994
Skills
- Cash register operation
- Customer service and assistance
- Cash handling
- Complaint resolution
- Refund processing
- Telephone management
- POS inventory system operation
- Stockroom management and replenishing
- Merchandising strategies
- Legal standards compliance
- Advising and coaching
Timeline
Customer Service Cashier
Walmart
04.2024 - Current
CUSTOMER SERVICE DESK CASHIER
Harveys Supermarket
04.2023 - 04.2024
ASSISTANT STORE MANAGER
Walgreens
02.2005 - 03.2023
TAX AND TITLE CLERK
Tax
03.1999 - 01.2005
HIGH SCHOOL DIPLOMA - General Studies
Jones County High School