Teresa Catoe
Dublin
Summary
Dynamic supervisor with a proven track record at Kroger, excelling in training and mentoring staff to enhance performance. Skilled in inventory management and customer service, I implemented process improvements that reduced wait times and boosted satisfaction ratings. Committed to fostering teamwork and achieving operational goals through effective decision-making and team building.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Supervisor
Kroger
08.2025 - Current
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained new staff on safety protocols and operational procedures, enhancing team performance.
- Managed inventory control processes, ensuring stock levels met demand without surplus.
- Implemented process improvements that streamlined store operations and reduced wait times.
- Coordinated scheduling for staff coverage during peak hours, optimizing labor resources.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Team Lead Management
Walmart
Camden, SC
07.2023 - 05.2025
- Led team in achieving operational goals through effective scheduling and resource management.
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Trained and mentored new team members on company policies and procedures.
- Conducted performance evaluations and provided constructive feedback to improve team productivity.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
NCIC Training Instructor, Supervisor, New Hire Ins
Kershaw County E911
Camden, SC
10.2004 - 01.2022
- Developed and delivered comprehensive training programs for E911 personnel, enhancing operational readiness.
- Facilitated hands-on training sessions using state-of-the-art communication systems and emergency response protocols.
- Evaluated trainee performance through practical assessments to ensure proficiency in critical skills.
- Collaborated with management to refine training materials based on evolving industry standards and best practices.
Education
High School Diploma - General
West Laurens High School
DublinSecondary Education
Middle Georgia College
Dublin, GASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Team building
Timeline
Supervisor
Kroger
08.2025 - Current
Team Lead Management
Walmart
07.2023 - 05.2025
NCIC Training Instructor, Supervisor, New Hire Ins
Kershaw County E911
10.2004 - 01.2022
High School Diploma - General
West Laurens High School
Secondary Education
Middle Georgia College