Teresa Mangham
Leesburg
Summary
Highly personable and professional individual with genuine enthusiasm for taking on new challenges and acquiring new skills. Known for quickly and efficiently adapting to unfamiliar tasks, able to seamlessly integrate into any team or work environment. Friendly demeanor and strong commitment to delivering exceptional results, consistently striving to exceed expectations and contribute to the success of the organization.
Overview
31
31
years of professional experience
Work History
Office Manager
JD Griffin Towing and Recovery
09.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Office Manager
Mangham Drywall
04.2006 - 09.2022
- Maintain all workers’ comp and liability insurance
- Plan, administer and control budgets for contracts, equipment and supplies
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Answer telephones, direct calls, and take messages
- Complete work schedules, manage calendars, and arrange appointments
- Troubleshoot problems involving office equipment, such as computer hardware and software
- Part-time
Lead Transportation Security Officer
Transportation Security Administration
11.2015 - 10.2017
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft
- Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 70lbs
- Controlling terminal entry and exit points
- Interacting with the public, giving directions and responding to inquiries
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches
- This may include application of risk-based security screening protocols that vary based on program requirements
- Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles
- OJT new hires in baggage
- TSST officer
- Part-time
Jail Officer
Dougherty County Jail
09.2001 - 04.2006
- Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
- Conduct head counts to ensure that each prisoner is present
- Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
- Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
- Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs
- Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners
- Inspect mail for the presence of contraband
- Participate in required job training
- Take prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, medical appointments and airport
- Serve meals, distribute commissary items, and dispense prescribed medication to prisoners
- Write incident reports
- Full-time
Jail Shift Supervisor and Emergency communications officer
Sumter County Sheriff's Office
10.1994 - 08.2000
- Manage staff, preparing work schedules and assigning specific duties
- Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws
- Take, receive, or check periodic inmate counts
- Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations
- Respond to emergencies, such as escapes
- Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates
- Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary
- Supervise or perform searches of inmates or their quarters to locate contraband items
- Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public
- Operates automated calling system
- Provides caller with life-saving instructions until assistance arrives
- Conduct roll calls of correctional officers
- Supervise or provide security for offenders performing tasks, such as construction, maintenance, laundry, food service, or other industrial or agricultural operations
- Training new officers in all jail duties, report writing and policies and procedures
- Investigate inmate incidents and complaints
- Write incident and investigative reports for officers or for court
- Testify in court proceedings
- Full-time
Education
Associate of Science - Psychology
Darton College
Albany, GaHigh School - undefined
Lee County High School
Leesburg, Ga05.1989
Skills
- Customer Service Oriented
- Critical Thinking
- Complex Problem Solving
- Psychology
Timeline
Office Manager
JD Griffin Towing and Recovery
09.2022 - Current
Lead Transportation Security Officer
Transportation Security Administration
11.2015 - 10.2017
Office Manager
Mangham Drywall
04.2006 - 09.2022
Jail Officer
Dougherty County Jail
09.2001 - 04.2006
Jail Shift Supervisor and Emergency communications officer
Sumter County Sheriff's Office
10.1994 - 08.2000
Associate of Science - Psychology
Darton College
High School - undefined
Lee County High School
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