Teresa Mceachin
Hazlehurst
Summary
Dynamic Store Manager with proven success at Hibbetts, enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in inventory management and training, I implemented innovative merchandising strategies that boosted sales and improved operational efficiency. Committed to fostering a positive work environment while achieving performance goals.
Overview
12
12
years of professional experience
Work History
Store Manager
Hibbetts
Hazlehurst, GA
02.2020 - 01.2026
- Assisted in daily store operations and customer service to enhance shopping experience.
- Supported inventory management processes, ensuring accurate stock levels and organization.
- Learned point-of-sale systems to process transactions efficiently and accurately.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Adapted quickly to changes in product offerings and promotions, keeping customers informed.
- Participated in staff training sessions to improve operational knowledge and customer engagement skills.
- Engaged with customers to address inquiries, providing prompt and friendly assistance.
- Observed sales trends, offering feedback for improving product placement and inventory turnover.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Deli Manager
Harvey's Grocery Store
Waycross, GA
06.2016 - 11.2019
- Managed daily deli operations, ensuring compliance with food safety standards.
- Trained and supervised staff on product preparation and customer service techniques.
- Streamlined inventory processes, reducing waste through effective stock management.
- Developed promotional displays to enhance customer engagement and sales.
- Implemented quality control measures to maintain product freshness and presentation.
- Coordinated schedule for deli team, optimizing labor efficiency during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Collaborated with suppliers to ensure timely delivery of high-quality products.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Observed quality assurance standards to optimize freshness of deli products.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for Number staff by planning and designating shifts and hours.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
Deli Manager / Office Clerk
Piggly Wiggly Supermarket
McRae Ga
10.2013 - 06.2016
- Managed daily operations of deli department, ensuring high-quality food preparation and presentation.
- Trained and mentored staff on food safety standards and customer service best practices.
- Developed and implemented inventory control procedures to minimize waste and optimize stock levels.
- Collaborated with vendors to source fresh ingredients, maintaining quality and cost-effectiveness.
- Oversaw scheduling and task assignments to enhance workflow efficiency among team members.
- Analyzed customer feedback to improve product offerings and service delivery in deli section.
- Conducted regular inspections to ensure compliance with health regulations and company policies.
- Initiated promotional campaigns for deli products, driving customer engagement and sales growth.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
- Implemented customer feedback system to gather insights, directly leading to menu improvements and service enhancements.
- Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
- Optimized layout of deli counter for better product visibility and accessibility, enhancing customer shopping experience.
- Negotiated with suppliers to secure better pricing on high-quality ingredients, positively impacting profitability.
- Conducted regular product tastings with staff to ensure deep product knowledge and passionate customer recommendations.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
- Organized community events to raise deli's profile and build loyal local customer base.
- Analyzed sales data to identify trends and adjust product offerings accordingly, boosting overall sales.
- Collaborated with kitchen team to develop new and innovative deli recipes, attracting broader clientele.
- Coordinated daily operations, ensuring efficient workflow and timely preparation of deli items for customer satisfaction.
Education
High School Diploma -
Jeff Davis High School
Hazlehurst, GA06.1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Supply ordering
- Sales expertise
Timeline
Store Manager
Hibbetts
02.2020 - 01.2026
Deli Manager
Harvey's Grocery Store
06.2016 - 11.2019
Deli Manager / Office Clerk
Piggly Wiggly Supermarket
10.2013 - 06.2016
High School Diploma -
Jeff Davis High School