Teri Kennedy
Kennesaw
Summary
Results-driven professional with a proven ability to solve problems, manage teams, and implement strategic initiatives. Experienced in business development, marketing, client relationship management, and customer service. Strong leadership, communication, and organizational skills with a focus on driving operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Practice Administrator
Dentfirst Dental Care
07.2019 - Current
- Supervise and manage the appointment of staff.
- Oversee all financial aspects of the practice, including budgeting and collections.
- Schedule patient appointments to optimize provider productivity.
- Manage and process insurance claims efficiently.
- Lead marketing and public relations efforts to enhance practice visibility.
- Implement office procedures and policies to ensure compliance and operational excellence.
- Oversee and mentor Practice Administrators in other offices to ensure alignment with updated company policies and procedures.
- Foster a positive working atmosphere for employees across multiple locations, enhancing team morale and productivity.
Client Service Administrator Assistant
Horizon Eye Care And Optical
08.2012 - 07.2019
- Provided clerical support for general, pediatric, cataract, cornea, retina, and glaucoma specialists.
- Monitored and managed physician schedules to ensure workflow efficiency.
- Trained the surgery department within the company, ensuring consistent implementation of processes and standards.
- Handled patient communications and triaged inquiries through call center operations.
- Collected payments, including co-pays, co-insurance, and outstanding balances.
- Skilled in Epic NH Link and NextGen for patient records and appointment management.
- Delivered exceptional organization and communication to support physician teams.
Patient Care Representative
Accredo Specialty Pharmacy
09.2008 - 07.2012
- Assisted customers, pharmacists, and physicians with prescription orders and reorders.
- Provided benefit information to patients and physician offices.
- Resolved pharmacy claims issues and processed overrides when appropriate.
- Coordinated internal resolutions for claims exceptions and other patient concerns.
- Educated patients on benefits, formulary details, and claims status.
- Entered new prescription orders into the system with accuracy.
Education
BBA - Business Marketing And Management
University of Memphis
Memphis, TNSkills
- Technical Proficiency: Microsoft Word, Microsoft Excel, Yardi, Savi, 10-Key, Epic, and NextGen
- Strong organizational and communication skills
- Expertise in insurance claims, patient scheduling, and call center operations
Timeline
Practice Administrator
Dentfirst Dental Care
07.2019 - Current
Client Service Administrator Assistant
Horizon Eye Care And Optical
08.2012 - 07.2019
Patient Care Representative
Accredo Specialty Pharmacy
09.2008 - 07.2012
BBA - Business Marketing And Management
University of Memphis
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