T’erica Connell
4550 Lake Hill Trail, Ellenwood
Summary
Dedicated security professional with experience at Mercedes-Benz Stadium, excelling in incident response and customer service. Proven ability to enhance safety protocols and foster a welcoming environment. Skilled in premises monitoring and team collaboration, ensuring guest satisfaction while maintaining high standards of security and cleanliness. All completed while being a college athlete.
Overview
3
3
years of professional experience
Work History
Security Officer
Mercedes-Benz Stadium
06.2025 - Current
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify and address potential hazards.
- Responded promptly to incidents, coordinating with emergency services as needed.
- Assisted in implementing security protocols during events and high-traffic periods.
- Collaborated with team members to enhance overall security measures at the venue.
- Provided exceptional customer service, addressing guest inquiries and concerns effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Cashier
Publix
01.2023 - 08.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products, enhancing overall shopping experience.
- Resolved customer inquiries and complaints with professionalism and patience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on procedures and customer service standards to promote consistency.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Associate of Science - Biology
Andrew College
Cuthbert, GASkills
- Premises monitoring
- Incident response
- Emergency coordination
- Security protocol implementation
- Customer service excellence
- Team collaboration
- Professional greeting
- Cleanliness maintenance
- Safety awareness
- Physical fitness
- Metal detector operation
- Background checks
Timeline
Security Officer
Mercedes-Benz Stadium
06.2025 - Current
Customer Service Cashier
Publix
01.2023 - 08.2024
Associate of Science - Biology
Andrew College