Terkisha Holder
Atlanta
Summary
Bartender with 10+ years of experience and stellar customer service skills. Extensive knowledge of spirts, craft beers and cocktail recipes. Strong conversationalist with the ability to engage customers one-on-one Committed to building a customer base by providing a positive service experience. Customer-focused with years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.
Overview
16
16
years of professional experience
Work History
Bartender/Server
The Fifth Group
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Head Bartender
The French Press
03.2023 - Current
- Training new employees on company procedures and policies
- Creating new alcoholic beverages or updating existing recipes based on customer requests
- Overseeing the inventory of liquor in the bar, ordering new supplies when necessary, and organizing storage space for bottles
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Served high customer volumes during special events, nights, and weekends.
Bartender
The Ruins
06.2022 - 08.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
Server/Trainer
The Legion
08.2014 - 12.2021
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Provided coaching and mentoring to employees.
Sever/Bartender
Dukes Bar and Grill
02.2019 - 11.2021
- Greet Guests as they enter and seat them appropriately
- Deliver orders to the customer after ensuring accuracy
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender/Server
OTG Management
09.2018 - 03.2019
- Had great communication with guests and the anticipation of their needs and fill the accurately
- Setup bar have organized for entire shift clean and always have refrigerated and wine stocker
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
The St. James Bar And Restaurant
12.2008 - 07.2014
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Education
Certification in Medical Insurance -
Everest Institute
Houston, TX2008
Skills
- Mixologist
- Food Handler Certificate
- Crowd Control and Security
- Handling Difficult Customers
- Sharp Memory
- Pair Food and Wine
- Efficient Service
- Safe Food Handling Procedures
- Sanitation
- Drinks Service
- Prepare Cocktails
- Teamwork and Professionalism
- Attentive Service
- Private Events and Catering
- Safe Work Practices
- Bar Operations and Logistics
- Drink Preparation Knowledge
- Cocktail List Development
- Knowledge of Spirits
- Mixed Drinks Preparations
- Guest Satisfaction
- Monitoring Alcohol Consumption
- High-Volume Environments
- Engaging Customers
- Professional Service Standards
- New Cocktail Creations
Timeline
Bartender/Server
The Fifth Group
11.2023 - Current
Head Bartender
The French Press
03.2023 - Current
Bartender
The Ruins
06.2022 - 08.2023
Sever/Bartender
Dukes Bar and Grill
02.2019 - 11.2021
Bartender/Server
OTG Management
09.2018 - 03.2019
Server/Trainer
The Legion
08.2014 - 12.2021
Server
The St. James Bar And Restaurant
12.2008 - 07.2014
Certification in Medical Insurance -
Everest Institute
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