TERMETRICE CRAWFORD
Jonesboro
Summary
Results-driven office manager with strong customer service skills and a focus on operational efficiency. Proven ability to enhance communication and maintain compliance in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Office Manager
Children 1st Pediatrics
101 Beckett Lane
10.2009 - Current
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Managed patient scheduling and maintained accurate records in electronic health systems.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Developed office policies and procedures to improve overall operational efficiency.
- Trained and supervised administrative staff, fostering a collaborative team environment.
- Implemented inventory management systems to streamline supply procurement processes.
- Analyzed patient feedback to identify areas for service improvement and satisfaction enhancement.
- Led initiatives for compliance with healthcare regulations, ensuring safety and quality standards were met.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Manager
Grady Memorial Hospital
Atlanta, GA
01.1999 - 01.2008
- Led operational strategy to enhance patient care and streamline departmental workflows.
- Implemented quality improvement initiatives, resulting in increased patient satisfaction scores.
- Directed cross-functional teams to optimize resource allocation and reduce operational costs.
- Developed training programs for staff, improving performance and adherence to hospital policies.
- Analyzed data trends to inform decision-making and drive process improvements across departments.
- Coordinated with clinical leadership to align departmental goals with overall hospital mission.
- Managed compliance with health regulations, ensuring high standards of care delivery are maintained.
- Fostered collaborative relationships with stakeholders to support strategic planning efforts within the organization.
Education
Bachelor of Science - Business Administration And Management
Baptist College Of Florida
Graceville, FL12-2027
Billing & Coding -
AAPC
04-2023
High School Diploma -
WESTLAKE HIGH SCHOOL
College Park, GA08-1998
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
Timeline
Office Manager
Children 1st Pediatrics
10.2009 - Current
Manager
Grady Memorial Hospital
01.1999 - 01.2008
Bachelor of Science - Business Administration And Management
Baptist College Of Florida
Billing & Coding -
AAPC
High School Diploma -
WESTLAKE HIGH SCHOOL