Terra Faircloth
Sandy Springs
Summary
Dynamic Practice Operations Supervisor with extensive experience at CPG Orthopaedics and Sports Medicine. Proven track record in staff supervision and operational excellence, enhancing patient care and compliance. Skilled in electronic medical records and fostering employee engagement, ensuring a high-quality healthcare environment while effectively managing a busy office with up to 150 patients daily.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Practice Operations Supervisor
CPG Orthopaedics and Sport Medicine
Sandy Springs
07.2022 - Current
- Supervise daily operations at our main office with five working doctor pods, three x-ray rooms, and around twenty-five staff members.
- We see anywhere between 110 and 150 patients a day, Monday through Friday.
- Trained staff on operational protocols and best practices for patient care.
- Resolved patient inquiries and concerns to maintain service excellence.
- Provided support to other departments as needed to meet organizational goals.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
MA, ROT
CPG Orthopaedics and Sports Medicine
Duluth
10.2013 - 07.2022
- Assisted doctors with various medical procedures, triaging, casting, splinting, DME fitting, patient education, MRI/US scheduling, dressing changes, and run x-ray films.
- Helped others in the office when needed.
- Completed day-to-day duties accurately and efficiently.
MA, Surgical Coordinator
Resurgens Orthopaedics
Lawrenceville
03.2009 - 10.2013
- Assisted doctor with various medical procedures, triaging, schedule surgery, schedule appointments, get prior authorization for various medical procedures, call prescriptions into pharmacy for patients, dressing changes, and casting.
MA, Billing
Premier Orthopaedic Surgery
Suwanee
02.2006 - 03.2009
- Assisted the doctor and other MAs with various medical procedures, assisted in x-rays, triaging, entering patient notes into their electronic medical record, and obtaining prior authorization from insurance companies for medical procedures. Ex. MRI, surgery, supartz injections, etc.
- Keyed charges on patients, filing insurance, posting payments, reconciling daily charges and payments, and claims follow-up.
Front Desk Receptionist
Premier Orthopedic Surgery
Suwanee
04.2005 - 02.2006
- Checked patients in, collect all co-pays, co-insurances, and deductibles, update demographics, put charts up in a timely manner, reconcile daily cash drawer, and make the end of day deposit.
Cashier, Coder
Lee Medical Arts Center
Leesburg
07.2002 - 03.2005
- Keyed charges on patients, filing insurance, figuring monthly reports, answering multiple telephone lines, and collecting patients’ money.
Front Desk Receptionist
Lee Medical Arts
Leesburg
07.2001 - 07.2002
- Updated patient demographics, answer phones, and put patient’s charts back in a timely manner.
Education
Medical Assisting -
Georgia Medical Institute
GA01.2006
High School Diploma -
Mitchell-Baker High School
Camilla, GA05-2000
Bachelor of Science - Healthcare Management
The University of Alabama
Tuscaloosa, ALSkills
- Microsoft Office Suite
- Staff supervision
- Management
- Employee engagement
- Electronic medical records (EMR)
- Data entry and management
- Medical coding and billing
- Customer service and support
- Cash handling and deposits
- Patient communication skills
- Clinical procedures and assessments
- Healthcare compliance and regulations
References
- Elizabeth Moran, Athletic Trainer, 678-472-0191
- Robert Russo, Office Manager, 678-382-0869
Certification
- Registered Orthopedic Technologist
Timeline
Practice Operations Supervisor
CPG Orthopaedics and Sport Medicine
07.2022 - Current
MA, ROT
CPG Orthopaedics and Sports Medicine
10.2013 - 07.2022
MA, Surgical Coordinator
Resurgens Orthopaedics
03.2009 - 10.2013
MA, Billing
Premier Orthopaedic Surgery
02.2006 - 03.2009
Front Desk Receptionist
Premier Orthopedic Surgery
04.2005 - 02.2006
Cashier, Coder
Lee Medical Arts Center
07.2002 - 03.2005
Front Desk Receptionist
Lee Medical Arts
07.2001 - 07.2002
Medical Assisting -
Georgia Medical Institute
High School Diploma -
Mitchell-Baker High School
Bachelor of Science - Healthcare Management
The University of Alabama
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