Terrance D. Dewalt
Jonesboro
Summary
Seasoned Operations Manager and talented leader with 26 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
BDGC/Kroger Distribution Center
05.2021 - 05.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led team initiative to be recognized as the first Kroger to get SQF certified.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Lead Supervisor
Atlas Logistics
05.1999 - 05.2021
- Successfully managed the Perishable Team where the total volume of units shipped during peak holiday week increased 24% from 2012 to 2014.
- Partnered with other supervisor to balance labor ensuring that operational functions are union compliant and efficient while meeting all goals.
- Provided critical supervisory support to other associated Kroger distribution centers while leading the Away Team.
- Actively participate in the company based Partners in Performance program focused directly to the retention success of all new-hire associates.
- Ensure performance plans are set, maintained, and continuously improved to generate creative solutions in order to identify improvements in the process.
- Maintained a productive working relationship with the Customer Service team, Transportation staff, and corporate associates.
- Compiled weekly reports centered specifically towards primary company KPIs for safety practices and acknowledgement.
- Established Safety Action Plan initiatives that highlighted and corrected occurring and potential safety opportunities within the warehouse while working closely with those associates directly impacted for remedy and long-term solutions.
- Responsible for monitoring and reporting vendor compliance as well as making necessary changes to proactively communicate any issues with upstream and downstream product flow.
- Daily meetings with all staffed supervisors to communicate high alert issues that have a direct customer impact, and propose effective solutions to the current state.
- Ability to task associates with problem solving techniques to further improve operational efficiency within the Perishable/Freezer department.
- Responsible for the tactical and strategic handling of high priority inventory to ensure resolution within the parameters of the defined service level agreements established.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Fostered a culture of continuous improvement by encouraging staff input on process enhancements or procedural changes that would benefit the organization as a whole.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Business Management
Gwinnett Technical College
Lawrenceville, Georgia01.1992
Skills
- Extensive experience with UNIX WMS system
- Multiple years of experience with ADP and payroll associated opportunities
- Performed all Direct Labor Functions for Kroger in their Logistics Network
- Root Cause Problem Solving using PDCA (Plan Do Check Act) and Deep Diving for alternative Data
- Excellent oral, written, and interpersonal communication skills
- Process performance tracking
- Operational streamlining
- Employee relations and conflict resolution
- Inventory management
- Policies and procedures implementation
- Staff development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed a team of 10 Supervisors and 95 team members.
- Reduced operational expenses by 24% by streamlining branch operations.
Certification
- SQF Certified Instructor
- LEAN Certified
- Inventory WMS TopPerformer
Languages
English
Native or Bilingual
Timeline
Operations Manager
BDGC/Kroger Distribution Center
05.2021 - 05.2025
Lead Supervisor
Atlas Logistics
05.1999 - 05.2021
Business Management
Gwinnett Technical College
Similar Profiles
Arniclus HarrisArniclus Harris
Delivery Driver at Kroger, Fred Meyer Distribution CenterDelivery Driver at Kroger, Fred Meyer Distribution Center
Shyretta StevensonShyretta Stevenson
Truck Delivery Driver at Kroger Distribution Warehouse & Fulfillment CenterTruck Delivery Driver at Kroger Distribution Warehouse & Fulfillment Center
Amadou FayeAmadou Faye
Order Selector at Kroger Distribution CenterOrder Selector at Kroger Distribution Center
Oliver LittlejohnOliver Littlejohn
Mobility at Delta AirlinesMobility at Delta Airlines
Dawn ComeauxDawn Comeaux
Detention Officer at Fulton County Sheriff's OfficeDetention Officer at Fulton County Sheriff's Office