Terrell Adams
Atlanta
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
Atlanta
08.2024 - Current
- Gained in-depth understanding of branch operations including logistics, sales, and customer service.
- Contributed to profitability through upselling strategies and customer retention.
- Provided support in team leadership, conflict resolution, and operational efficiency.
Inside Sales Representative
Republic National Distribution
Atlanta
08.2023 - 08.2024
- Manage over 250 client accounts, providing personalized recommendations and ensuring high levels of customer satisfaction to drive sales.
- Exceed sales targets by tailoring product offerings to customer preferences and ensuring timely follow-ups to close deals.
- Build and maintain strong client relationships through consistent communication, fostering customer loyalty and repeat business.
- Conduct market research to identify new sales opportunities and contribute to business growth strategies.
- Collaborate with cross-functional teams to support sales initiatives and optimize overall performance.
Business Development Manager
Chef Champagne LLC
Atlanta
07.2021 - 04.2024
- Lead culinary operations for private events, creating customized menus to suit client preferences and dietary requirements.
- Develop and maintain client relationships, providing personalized service and delivering exceptional
- Adapt quickly to last-minute client changes, ensuring flexibility while maintaining high standards of service.
- Developed strategic partnerships to enhance market presence and brand visibility.
Kitchen Manager
O'Charley's Restaurant and Bar
McDonough
09.2013 - 08.2023
- Supervised daily kitchen operations, ensuring food quality and service excellence while maintaining health and safety standards.
- Managed inventory, controlled food costs, and coordinated deliveries, contributing to the restaurant's overall profitability.
- Trained, mentored, and managed a team of kitchen staff, including conducting interviews, hiring, and providing ongoing coaching and development.
- Reduced food costs by $250 per week through effective inventory management and vendor negotiations.
- Oversaw staffing needs, ensuring proper coverage and efficient team performance during peak hours.
Education
Bachelor of Science - Administration
Georgia State University
Atlanta, GASkills
- Project Management Certification
- Group Sales & Lead Management
- Process Improvement
- Leadership and Team Management
- Data Analysis and Reporting
- Hiring and Training
- Hospitality
- Client relationship management
- Sales strategies
- Business development
- Customer service
- Project management
- Sales analytics
Timeline
Management Trainee
Enterprise Rent-A-Car
08.2024 - Current
Inside Sales Representative
Republic National Distribution
08.2023 - 08.2024
Business Development Manager
Chef Champagne LLC
07.2021 - 04.2024
Kitchen Manager
O'Charley's Restaurant and Bar
09.2013 - 08.2023
Bachelor of Science - Administration
Georgia State University