Terri Chavers
Statesboro,GA
Summary
Results-driven professional with a strong background in data entry and customer service, notably at Nordstrom.com. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Skilled in Microsoft Excel and data processing, with a keen attention to detail that ensures accuracy in all tasks.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Data Entry Clerk
Datalot
08.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Managed over 70 incoming/outbound calls per hour.
- Handled over 30 chats per hour +-
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Followed data entry protocols, rules and regulations.
- Utilized techniques for increasing data entry speed.
Customer Service Representative
Nordstrom.com
10.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled over 50 calls per hour doubled during peak season
Credit Analyst
Citibank
09.2023 - 01.2024
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Processed over 20 credit applications per hour, metrics met according to client requirements
Education
Business Management
Statesboro High School
Statesboro, GA05-2002
Some College (No Degree) - Business Communication
Ogeechee Technical College
Statesboro, GASkills
- Data entry
- Microsoft Word
- Microsoft Excel
- Customer Service-oriented
- Data processing
- Customer relationship management
- Adaptability and flexibility
- Critical thinker
- Excellent communication skills
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Nordstrom.com
10.2024 - 02.2025
Credit Analyst
Citibank
09.2023 - 01.2024
Data Entry Clerk
Datalot
08.2023 - Current
Some College (No Degree) - Business Communication
Ogeechee Technical College
Business Management
Statesboro High School
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