Terri Chechele
Duluth
Summary
Dedicated Store Manager at Starbucks with a proven track record in service excellence and effective problem analysis. Successfully enhanced customer satisfaction through strategic staff training and optimized inventory control, resulting in improved operational efficiency. Adept at leadership coaching and fostering a positive work environment, driving team success and reducing turnover rates.
Overview
24
24
years of professional experience
Work History
Store Manager
Starbucks
10.2012 - 12.2025
- Directed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Residential Realtor
Atlanta Fine Homes
08.2001 - 10.2012
- Guided clients through property transactions, ensuring compliance with regulations and local market conditions.
- Negotiated contracts and agreements to achieve favorable terms for clients.
- Developed comprehensive marketing strategies utilizing digital platforms and traditional methods to increase property visibility.
- Conducted market analysis to identify trends and pricing strategies, enhancing client decision-making processes.
- Collaborated with mortgage brokers and inspectors to streamline transaction processes for clients.
- Maintained up-to-date knowledge of real estate laws and market changes, ensuring informed guidance for clients.
- Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria.
Education
Associate of Science -
Faulkner State University
Baldwin County, AlSkills
- Service excellence
- Effective problem analysis
- Documentation and reporting
- Loss prevention
- Facilitating staff meetings
- Effective multitasking
- Retail operations management
- Employee onboarding and training
- Retail opening and closing procedures
- Inventory control
- Financial cash management
- Efficient shift scheduling
- Point of sale systems
- Goal setting and evaluation
- Leadership coaching
- Procedure implementation
Timeline
Store Manager
Starbucks
10.2012 - 12.2025
Residential Realtor
Atlanta Fine Homes
08.2001 - 10.2012
Associate of Science -
Faulkner State University