Terri White
Augusta,Georgia
Overview
20
20
years of professional experience
Work History
District Operations Manager
Eyemart Express LLC
08.2023 - Current
- Manage 13 OD offices, Retail, and Labs inside of Eyemart. I Specialize in locations that have Dr's Employed by Eyemart.
AREA OPERATIONS MANAGER
Vetco Total Care, Petco
01.2013 - 08.2023
- Lead and develop all Practice Management partnering with an Area Medical Director to develop Doctors
- Drove growth business development, performance in revenue multiplying the markets EBITA
- Mentored and coached areas leadership maintaining excellent client service concerns and follow-up for improvement for all locations
- Schedule coordinator for Dr relief shifts maintaining fully Dr staffed schedules for the area's practices
- Opened 10+ New Practice FDO's
- Supported Setup, Spearheading Staffing/Training/All Operations
- Obtained, converted, and transitioned teams in M&A purchased locations into our hospital model
- Practice Managers direct report
- Supported talent development of the Lead Veterinarian Technicians, Veterinarian Technicians and Concierge through creation of individual and team development plans.
DISTRICT MANAGER, SERVICES
Petco
01.2016 - 01.2018
- Managed 22 Petco Locations training and developing service teams
- Partnered with District General Manager to grow services bottom line
- Recruited and developed new talent
- Lead existing talent to grow the profit margin
- Developed successful business plans to deliver bottom line results.
GENERAL MANAGER
Petco
01.2013 - 01.2016
- Managed 5 Locations focusing on training and development of all roles within Petco
- Produced positive P&L's
- Fully responsible for recruiting/training/promoting services/inventory/animal care/loss prevention/marketing.
STORE MANAGER
Ulta Salon and Cosmetics
01.2004 - 01.2013
- Established performance goals and metrics for revenue, meeting/exceeding sales, P&L EBITA growth quarterly
- Customer service and customer retention best consistently in the district
- Maintained loyalty programs, 85% loyalty program enrollments: 10% above goal
- Controlled shrink, inventory, LP prevention, event planning, leading 20-30 employee and Cosmetologists
- Created and led district-wide training plans for 10 General Managers, fifty+ members of Management.
Timeline
District Operations Manager
Eyemart Express LLC
08.2023 - Current
DISTRICT MANAGER, SERVICES
Petco
01.2016 - 01.2018
AREA OPERATIONS MANAGER
Vetco Total Care, Petco
01.2013 - 08.2023
GENERAL MANAGER
Petco
01.2013 - 01.2016
STORE MANAGER
Ulta Salon and Cosmetics
01.2004 - 01.2013
Similar Profiles
Jennifer BoldtJennifer Boldt
General Manager at Eyemart Express LLC (Formerly Eyecare Express)General Manager at Eyemart Express LLC (Formerly Eyecare Express)
Makiya SalterMakiya Salter
Lead Dispensing Optician at Eyemart Express LLCLead Dispensing Optician at Eyemart Express LLC
Jaime RhoadesJaime Rhoades
Optician at Eyemart Express LLCOptician at Eyemart Express LLC
William SmithWilliam Smith
Patrol Sergeant at Richmond County Sheriff's OfficePatrol Sergeant at Richmond County Sheriff's Office
JUDITH JONESJUDITH JONES
Assistant Principal at Bayvale Elementary - Richmond County School SystemAssistant Principal at Bayvale Elementary - Richmond County School System