Terrie Neal
Augusta
Summary
Committed and organized professional with a strong desire to contribute to a company's success. Eager to learn and provide dependable support. Seeking a position to utilize skills in building knowledge and delivering reliable assistance to drive company growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
WOW
05.2023 - 05.2024
- Surpassed sales goals through implementation of successful marketing strategies.
- Excelled in exceeding daily credit card application goals.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collected deposits or payments and arranged for billing.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
SITEL
08.2020 - 04.2023
- Identify and research customer needs, clarify request and obtain information, provide and dictate solutions to needs, educate customers on product services to ensure optimal communication, build sustainable relationship and engage customers by going the extra mile, schedule and record all customer data
Customer Service Representative
Kroger Customer Connect
07.2017 - 04.2020
- Answer and route phone calls and emails from clients, payment transactions and collections, maintain schedules and calendars, sorting and distributing post
Administrative Assistant
World of Hope
11.2016 - 05.2017
- Provide basic office support, instruct children on proper health practices and personal habits, communicate openly with clients and guardians, maintain safe/ child-friendly environment
Receptionist
Comfort Inn and Suites
04.2016 - 10.2016
- Register and greet guests, resolve service-related problems, manage daily influx of payments and guest records, cooperate with accounting department
Education
Certificate - Phlebotomy Technician
Helms College
Augusta, GA11-2024
GED -
Augusta Technical College
Augusta, GA05.2017
Skills
- Document Processing
- Team-Minded
- Conflict Resolution
- Leadership/ Instructing skills
- Customer Service
- Proficient in Word
- HIPAA
- Quality control
- Data entry
- Call center experience
- Customer relations
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Call center operations
- Paperwork processing
- Team development
References
- Jasmine, Samuel's, MENTOR, (813)786-8578, Boys and Girls clubs
- Rachel, Betts TEACHER (910)-496-6591 , Helms collage
Timeline
Customer Service Representative
WOW
05.2023 - 05.2024
Customer Service Representative
SITEL
08.2020 - 04.2023
Customer Service Representative
Kroger Customer Connect
07.2017 - 04.2020
Administrative Assistant
World of Hope
11.2016 - 05.2017
Receptionist
Comfort Inn and Suites
04.2016 - 10.2016
Certificate - Phlebotomy Technician
Helms College
GED -
Augusta Technical College
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