Terries Sterling
Cumming
Summary
Dedicated professional with a versatile background in office administration, customer service, and training. Proven ability to enhance team performance and customer satisfaction through effective communication and operational efficiency. Committed to leveraging diverse skills to positively impact a dynamic team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Retail Sales Associate
Macy's
Alpharetta
10.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selections, addressing inquiries and providing tailored recommendations to improve satisfaction.
- Trained new associates on product knowledge and store policies, enhancing their sales support capabilities.
- Collaborated with management to create visually appealing merchandise displays in-store.
- Processed transactions efficiently at the register, ensuring accuracy and minimizing wait times.
Office Secretary
Euphrates commercial cleaning service LLC
Cumming
08.2019 - Current
- Managed clerical duties including correspondence, scheduling, and document preparation to support office operations.
- Scheduled appointments and coordinated meetings for management and staff.
- Greeted visitors, directed calls, and assisted congregation members with inquiries to enhance communication.
- Processed incoming and outgoing mail to ensure timely distribution and maintain workflow.
- Assisted in maintaining office supplies and inventory levels consistently.
School Bus Driver
Fulton County Schools
Alpharetta
08.2022 - 04.2024
- Operated school bus safely, ensuring passenger safety and enforcing discipline.
- Managed student behavior during transit, fostering a respectful and safe environment.
- Conducted pre-trip inspections to maintain bus operational standards.
- Reported mechanical issues promptly, maintaining vehicle reliability and enhancing safety.
- Honored as "Driver of the Month" due to commitment to safety and service.
Office Manager
Richmond & Honan Development
Alpharetta
02.2019 - 07.2022
- ,Assisted in payroll processing and managed property software.
- Coordinated appointments and facilitated boardroom rentals while managing correspondence to enhance communication and scheduling efficiency.
- Managed office supplies and inventory for smooth daily operations.
- Oversaw front desk operations by greeting visitors, answering inquiries, and directing them to appropriate personnel, contributing to a welcoming office environment.
- Managed front desk operations including greeting visitors, answering questions, and directing them to appropriate personnel.
Customer Service Representative
Procter & Gamble Co
Dunwoody
01.2014 - 12.2017
- Resolved customer complaints through effective communication and problem-solving.
- Handled customer inquiries, processed orders, and resolved complaints to enhance customer experience.
- Managed returns and exchanges efficiently, ensuring compliance with company policies and maintaining customer trust.
- Collaborated with internal teams to improve customer satisfaction and product knowledge sharing.
- Maintained a positive and professional demeanor during all customer interactions.
Education
High School Diploma - General Studies
Penn Foster High School
Chandler, AZSkills
- Customer service
- Inquiry management
- Complaint resolution
- Order processing
- Scheduling
- Meeting coordination
- Correspondence management
- Administrative management
- Payroll processing
- Vendor management
- Property software management
- Record maintenance
- Staff training
- Entry-level Office Administration
- Operating school buses
- Passenger safety
- Regulatory compliance
- Communication skills
Occupational Licenses Certificates And Training
- Certified Notary Public, Clerk of Superior court, 04/2024
- Class B, Endorsements P,S, 08/2023
Certification
- Letter from Governor Brian Kemp of commendation in the community
Timeline
School Bus Driver
Fulton County Schools
08.2022 - 04.2024
Lead Retail Sales Associate
Macy's
10.2021 - Current
Office Secretary
Euphrates commercial cleaning service LLC
08.2019 - Current
Office Manager
Richmond & Honan Development
02.2019 - 07.2022
Customer Service Representative
Procter & Gamble Co
01.2014 - 12.2017
High School Diploma - General Studies
Penn Foster High School