Summary
Overview
Work History
Education
Skills
Occupational Licenses Certificates And Training
Certification
Timeline
Generic

Terries Sterling

Cumming

Summary

Dedicated professional with a versatile background in office administration, customer service, and training. Proven ability to enhance team performance and customer satisfaction through effective communication and operational efficiency. Committed to leveraging diverse skills to positively impact a dynamic team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Retail Sales Associate

Macy's
Alpharetta
10.2021 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selections, addressing inquiries and providing tailored recommendations to improve satisfaction.
  • Trained new associates on product knowledge and store policies, enhancing their sales support capabilities.
  • Collaborated with management to create visually appealing merchandise displays in-store.
  • Processed transactions efficiently at the register, ensuring accuracy and minimizing wait times.

Office Secretary

Euphrates commercial cleaning service LLC
Cumming
08.2019 - Current
  • Managed clerical duties including correspondence, scheduling, and document preparation to support office operations.
  • Scheduled appointments and coordinated meetings for management and staff.
  • Greeted visitors, directed calls, and assisted congregation members with inquiries to enhance communication.
  • Processed incoming and outgoing mail to ensure timely distribution and maintain workflow.
  • Assisted in maintaining office supplies and inventory levels consistently.

School Bus Driver

Fulton County Schools
Alpharetta
08.2022 - 04.2024
  • Operated school bus safely, ensuring passenger safety and enforcing discipline.
  • Managed student behavior during transit, fostering a respectful and safe environment.
  • Conducted pre-trip inspections to maintain bus operational standards.
  • Reported mechanical issues promptly, maintaining vehicle reliability and enhancing safety.
  • Honored as "Driver of the Month" due to commitment to safety and service.

Office Manager

Richmond & Honan Development
Alpharetta
02.2019 - 07.2022
  • ,Assisted in payroll processing and managed property software.
  • Coordinated appointments and facilitated boardroom rentals while managing correspondence to enhance communication and scheduling efficiency.
  • Managed office supplies and inventory for smooth daily operations.
  • Oversaw front desk operations by greeting visitors, answering inquiries, and directing them to appropriate personnel, contributing to a welcoming office environment.
  • Managed front desk operations including greeting visitors, answering questions, and directing them to appropriate personnel.

Customer Service Representative

Procter & Gamble Co
Dunwoody
01.2014 - 12.2017
  • Resolved customer complaints through effective communication and problem-solving.
  • Handled customer inquiries, processed orders, and resolved complaints to enhance customer experience.
  • Managed returns and exchanges efficiently, ensuring compliance with company policies and maintaining customer trust.
  • Collaborated with internal teams to improve customer satisfaction and product knowledge sharing.
  • Maintained a positive and professional demeanor during all customer interactions.

Education

High School Diploma - General Studies

Penn Foster High School
Chandler, AZ

Skills

  • Customer service
  • Inquiry management
  • Complaint resolution
  • Order processing
  • Scheduling
  • Meeting coordination
  • Correspondence management
  • Administrative management
  • Payroll processing
  • Vendor management
  • Property software management
  • Record maintenance
  • Staff training
  • Entry-level Office Administration
  • Operating school buses
  • Passenger safety
  • Regulatory compliance
  • Communication skills

Occupational Licenses Certificates And Training

  • Certified Notary Public, Clerk of Superior court, 04/2024
  • Class B, Endorsements P,S, 08/2023

Certification

  • Letter from Governor Brian Kemp of commendation in the community

Timeline

School Bus Driver

Fulton County Schools
08.2022 - 04.2024

Lead Retail Sales Associate

Macy's
10.2021 - Current

Office Secretary

Euphrates commercial cleaning service LLC
08.2019 - Current

Office Manager

Richmond & Honan Development
02.2019 - 07.2022

Customer Service Representative

Procter & Gamble Co
01.2014 - 12.2017

High School Diploma - General Studies

Penn Foster High School
Terries Sterling