Summary
Overview
Work History
Education
Skills
Timeline
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Terrilyn Smith

Lawrenceville,MI

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Northside Hospital Atlanta
01.2017 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Resolved customer complaints using established follow-up procedures.

Receptionist

Gwinnett College
06.2021 - 09.2023
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted with onboarding of new employees by providing orientation information and support.

Front Desk Receptionist

Family Foot And Ankle Clinic
09.2019 - 05.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Education

Pharmacy Tech -

Central Georgia Tech
Macon, GA
02.2019

High School Diploma -

Southeast High
Macon, GA
05.2003

Skills

  • Quality assurance
  • Computerized tracking
  • HIPAA compliance
  • Customer and client relations
  • Microsoft
  • Vendor relations
  • Registration and admissions
  • Registration management

Timeline

Receptionist

Gwinnett College
06.2021 - 09.2023

Front Desk Receptionist

Family Foot And Ankle Clinic
09.2019 - 05.2022

Patient Access Representative

Northside Hospital Atlanta
01.2017 - Current

Pharmacy Tech -

Central Georgia Tech

High School Diploma -

Southeast High

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Terrilyn Smith