Terriny Hampton
Atlanta
Summary
Detail-oriented and highly organized administrative professional with 6 years of experience supporting executives and teams in fast-paced environments. Proficient in managing office operations, scheduling meetings, handling correspondence, and maintaining records. Skilled in utilizing office software and systems to streamline administrative tasks and improve efficiency. Strong communication and interpersonal abilities, adept at building relationships with stakeholders at all levels. Proven track record of providing exceptional administrative support and contributing to the overall success of the organization."
Overview
10
10
years of professional experience
Work History
Senior Customs Trade Specialist
FedEx Trade Networks & Brokerage
03.2020 - 06.2024
- Coordinated logistics operations for seamless movement of goods across borders while meeting tight deadlines under challenging circumstances.
- Implemented efficient inventory management systems to monitor stock levels, reduce waste, and optimize turnover rates.
- Conducted in-depth research on global markets to identify potential risks and opportunities, supporting informed decision making.
- Performed regular audits of internal controls related to import/export activities to ensure ongoing adherence to regulatory requirements.
- Enhanced client satisfaction by providing expert guidance on international trade regulations and procedures.
- Managed complex import/export transactions ensuring compliance with applicable laws and regulations, minimizing risk exposure.
- Strengthened relationships with clients, suppliers, and regulatory bodies through effective communication and collaboration.
- Composed, transcribed, typed, and edited a variety of correspondence, reports, memoranda, forms, minutes, documents and other material requiring judgment as to content, accuracy and completeness.
- Data entry and processing of various import related documentation for submission to US Customs and all PGA's (participating Government Agencies)
Human Resources Administrative Assistant
Ultimate Software
07.2017 - 07.2020
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
- Assisted with meetings and presentations within company.
- Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees.
- Collaborated with management to create fair performance evaluations, promoting employee development and motivation.
- Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
- Contributed to strategic HR initiatives through research, analysis, and recommendations on best practices.
- Established strong relationships with external partners such as recruiters and employment agencies to enhance talent acquisition strategies.
Front Desk Receptionist
Jimmy Gray Chevrolet
08.2014 - 05.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Conducting research on various topics as requested by executives or team members, and compiling information into reports or presentations.
- Provided administrative assistance to department as directed.
Education
Associate of Applied Science - Business Administration And Management
Mississippi State University
Starkville, MS08.2020
Associate of Arts Degree - Business Administration
Northwest College
Southaven, MS05.2016
Skills
- Expert with popular computer software such as Workday, Oracle, Kronos and Microsoft Office 365 (Excel, Outlook, Project, etc)
- Ability to type at least 65 WPM
- Capable of operating a multi-line phone system
- Expert oral and written communication skills
- Excellent attention to detail
- Able to maintain data confidentiality and privacy
- Able to multitask phone systems and software systems
- Analytical skills to research, report, and troubleshoot process inefficiencies
- Experience identifying and diagnosing issues or opportunities, proposing solutions, and influencing others
- Executive Support
- Highly organized and able to multitask
- Understanding of spreadsheets, data processing and file management
- Expert at managing time and prioritizing different projects
- Interpersonal skills
- Conflict resolution
- Office management
- Project management
Timeline
Senior Customs Trade Specialist
FedEx Trade Networks & Brokerage
03.2020 - 06.2024
Human Resources Administrative Assistant
Ultimate Software
07.2017 - 07.2020
Front Desk Receptionist
Jimmy Gray Chevrolet
08.2014 - 05.2016
Associate of Applied Science - Business Administration And Management
Mississippi State University
Associate of Arts Degree - Business Administration
Northwest College
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