Terry Chen

• Coordinated workforce allocation based on short- and long-term inbound schedules, ensuring receiving capacity while maintaining workforce efficiency.
• Facilitated vendor onboarding by resolving warehouse entry issues in coordination with clients. Applied data analysis and inventory strategies to improve receiving and putting away accuracy of on-site staff.
• Conducted inventory turnover analysis and optimized stock placement based on sales velocity. Assisted in rationalizing picking routes to improve warehouse space utilization and minimize storage waste.

Responsible for and supervised inbound, inventory maintenance, and outbound operations (Nordic Knots Rugs). Coordinated with clients to ensure fulfillment of special orders and requirements. Maintained 100% outbound SLA throughout operations and achieved 100% inventory accuracy in year-end third-party audits(1500 SKUs, 200000 items).

• Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
• Worked closely with Business Planing team to secure the fulfillment of short term demand (13 weeks) and forecast long term demand (9 month) bases on market strategy.
• Coordinated with material suppliers in China, cruise shipping companies, and assembly plants in Mexico to ensure on-time delivery of materials. Monitored shipping schedules and aligned production priorities with market demand.

• Engage with major clients (GM, BMW, FCA, Honda, Toyota, Rivian, etc.) to proactively address their concerns, comprehend their demands, and provide support in product quality control, defect investigation, and new product development.
• Conduct ongoing monitoring and analysis of production data for each shift and product, collaborating with production and technical teams to identify critical factors influencing key performance indicators (Output, Yield, FTT). Formulate effective temporary and permanent countermeasures to optimize yield, reduce downtime, and rigorously validate the feasibility of solutions.
• Analyze material and consumables consumption rates to enhance resource utilization efficiency.
• Track the lifecycle of parts in essential equipment and collaborate with the Production Planner and EDI to develop a robust weekly TPM (Total Productive Maintenance) schedule.
• Implement lean process improvement initiatives to streamline operations, foster a culture of continuous improvement, and empower the production team with Lean principles.
• Lead and manage Continuous Improvement Projects in the Tempering factory, ensuring timely progress, addressing cross-departmental challenges, and achieving measurable and sustainable results.

• Carried out business development campaigns and introduced the company's animal vaccine products to breeding units and distributors.
• Analyzed sales data with Excel to generate insights for managers to improve operational performance.