Tevin Brown
Stone Mountain
Summary
To utilize my skill and experience to carry out tasks through dedication and team work delivering quality service to improve the organization.
Qualified Service Technician versed in machinery, electronics and basic principles of essential job functions. Solid background in diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance.
Hardworking professional skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work.
Resourceful Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and customer service, ensuring optimal operational functionality. Excel in time management, problem-solving, and adaptability, leveraging these skills to meet and exceed job expectations while maintaining high levels of client satisfaction.
Overview
9
9
years of professional experience
4025
4025
years of post-secondary education
Work History
Service Technician
Flow
Jamaica
01.2017 - 12.2022
- Collaborated with team members to troubleshoot technical problems effectively.
- Managed inventory of parts and tools for timely repairs and replacements.
- Trained junior technicians on safety protocols and repair techniques.
- Documented service reports detailing repairs and maintenance performed.
- Assisted customers with service inquiries and provided technical support.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Logged services performed in service ticket system.
- Installed new systems according to manufacturer specifications.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Provided training on the safe usage of equipment when needed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Maintenance Technician
JPS
Jamaica
01.2014 - 12.2015
- Maintained HVAC systems to ensure optimal functionality and comfort.
- Inspected equipment for wear and performed necessary repairs.
- Collaborated with team members to troubleshoot maintenance issues.
- Documented maintenance activities in compliance with safety standards.
- Operated hand and power tools safely during repairs and installations.
- Trained new staff on maintenance procedures and safety protocols.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Installed new systems, replacement parts, and components to maintain proper operation.
Education
St Andrew Technical High School
Ascot High School
Skills
- Equipment maintenance
- System installation
- Electrical wiring
- Customer relationship management
- Inventory management
- Problem solving
- Effective communication
- Team collaboration
- Training and mentoring
- Time management
- Equipment inspection
- Hand tools
- Document management
- Field service management
- Heavy lifting
- Power tool mastery
- Expertise in installations
- Flexible and adaptable
- Inventory control
- Hand tool expertise
- Technical support
- Equipment troubleshooting
- Work order prioritization
- Troubleshooting skills
- Problem and issue resolution
- Time tracking
- Plumbing
- Customer service
Education
High school diploma, 07/2013
St. Andrew technical high school - Kingston Jamaica
References
Available upon Request.
Certification
NCTVET Plumbing
Customer Service
Hobbies and Interests
- Playing Football
- Reading
- Surfing the Internet
Timeline
Service Technician
Flow
01.2017 - 12.2022
Maintenance Technician
JPS
01.2014 - 12.2015
St Andrew Technical High School
Ascot High School