Tevin Frazier
Fairburn
Summary
Dynamic appliance repair and home theater installation professional with Best Buy, recognized for enhancing customer satisfaction through effective problem-solving and relationship building. Proven expertise in diagnosing issues and training teams, leading to improved operational efficiency and reduced service call durations. Skilled in testing and repair, with a strong focus on customer service excellence.
Overview
12
12
years of professional experience
Work History
Double Agent Appliance Repair
Best Buy
Dunwoody, GA
08.2021 - Current
- Diagnosed and repaired a wide range of household appliances, ensuring optimal performance.
- Conducted routine maintenance checks to prevent potential failures and extend appliance lifespan.
- Trained cadet on repair techniques and customer service best practices.
- Trained new appliance repair technicians on repair techniques and customer service best practices.
- Developed troubleshooting guides to streamline diagnostic processes for common appliance issues.
- Led team meetings to discuss operational improvements and share insights on complex repairs.
- Educated customers on use, care and adjustments of appliances.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Diagnosed and repaired various home television models, ensuring optimal performance and customer satisfaction.
Home Theater Installer
Best Buy
Dunwoody, GA
08.2019 - 08.2021
- Installed and configured various systems according to project specifications and safety standards.
- Managed inventory of tools and materials, ensuring availability for ongoing projects.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Led project teams in executing complex installations, ensuring high- quality outcomes through effective communication and planning.
- Delivered training sessions to new hires significantly improving their installation efficiency and safety awareness.
- Conducted thorough pre- installation assessments to identify potential issues and develop solutions in advance.
- Installed and configured TV mountings for residential and commercial clients.
- Led and help developed Best Buy for Business project plans, timelines to ensure alignment with strategic goals.
Home Theater Installer
Best Buy
Dunwoody, GA
08.2019 - 08.2021
- Collaborated with teams to troubleshoot equipment issues, enhancing operational efficiency and minimizing downtime.
Home Theater Cadet
Best Buy
Tucker, GA
02.2019 - 09.2019
- Assisted in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Collaborated with team members to maintain cleanliness and organization of workspaces.
- Monitored operational performance, providing feedback to optimize team performance.
Home Theater Installer
Best Buy
Dunwoody, GA
11.2017 - 02.2019
- Installed and configured various systems, ensuring adherence to company standards and safety protocols.
- Managed inventory levels for installation materials, coordinating with suppliers to maintain adequate stock.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Led project teams in executing complex installations, ensuring high-quality outcomes through effective communication and planning.
- Delivered training sessions to new hires, significantly improving their installation efficiency and safety awareness.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Installed and configured TV mountings for residential and commercial clients.
- Led and help developed Best Buy for Business project plans, timelines ensure alignment with strategic goals.
Delivery Experience Agent
Best Buy
Columbia, SC
08.2015 - 11.2017
- Managed client accounts, ensuring accurate information and timely updates.
- Coordinated delivery schedules to enhance customer satisfaction and streamline operations.
- Developed training materials for new team members, ensuring consistent service standards.
- Managed inventory systems to ensure timely availability of products for delivery needs.
- Trained new delivery drivers on operational procedures and safety protocols.
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Managed route planning to optimize delivery times and reduce fuel consumption.
Inventory Specialist
Best Buy
Columbia, SC
10.2013 - 08.2015
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Facilitated training sessions for new staff on inventory management software, boosting team productivity.
- Utilized inventory management systems to track product movement and maintain accurate records.
- Trained new employees on inventory procedures, fostering a knowledgeable workforce.
- Supported loss prevention initiatives by monitoring stock levels and investigating discrepancies effectively.
- Completed physical inventory counts each year
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Education
High School Diploma -
Allendale- Fairfax High School
Fairfax, SCBachelor of Science - Recreation
Benedict College
Columbia, South Carolina, SC05-2014
Skills
- Problem-solving skills
- Customer service and care
- Relationship building
- Public speaking
- Testing and repair
- Remote support management
Timeline
Double Agent Appliance Repair
Best Buy
08.2021 - Current
Home Theater Installer
Best Buy
08.2019 - 08.2021
Home Theater Installer
Best Buy
08.2019 - 08.2021
Home Theater Cadet
Best Buy
02.2019 - 09.2019
Home Theater Installer
Best Buy
11.2017 - 02.2019
Delivery Experience Agent
Best Buy
08.2015 - 11.2017
Inventory Specialist
Best Buy
10.2013 - 08.2015
High School Diploma -
Allendale- Fairfax High School
Bachelor of Science - Recreation
Benedict College