Tezrisha Sanders
Albany
Summary
Hardworking and dedicated professional with extensive knowledge in clinical laboratory operations, including specimen collection, assay analysis, and quality testing. Punctual and professional, skilled at using laboratory expertise and medical knowledge to support accurate decision-making and organizational goals. Experienced in claims processing and knowledgeable in banking operations, with a strong understanding of documentation and compliance. Dedicated and empathetic Customer Service Specialist with over 5 years of experience delivering exceptional support in high-volume, remote call center environments.
Overview
6
6
years of professional experience
Work History
Medical Laboratory Technician
Albany Urology Clinic & Surgery Center
04.2024 - Current
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
- Prepared reagents, and other materials used in testing procedures.
- Recorded all test results accurately into the laboratory computer system.
- Reviewed medical records for completeness and accuracy prior to analysis or testing of specimens.
- Analyzed test results for accuracy and prepared reports for physicians.
- Ensured compliance with all federal, state, and local regulations, including HIPAA and OSHA standards.
Claims Specialist
Sedgwick
02.2023 - 03.2024
- Collaborated with other departments within the organization to resolve issues related to claims processing.
- Researched medical records to evaluate claim validity and verify the existence of pre-existing conditions.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Medical Lab Technician Intern
Phoebe Putney Memorial Hospital
08.2023 - 11.2023
- Prepared reagents for use in various clinical tests.
- Reported any abnormal findings or discrepancies to supervisors immediately.
- Performed laboratory tests such as hematology, urinalysis, serology, urinalysis and blood-bank.
- Processed patient specimens following strict quality assurance guidelines.
- Followed safety protocols while handling hazardous materials in the lab.
Customer Service Representative
TSYS Total System Services
06.2021 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Assisted customers with Credit/Debit cards.
Customer Service Representative
Teleperformance
06.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Point of contact for billing of existing client contracts, maintenance agreements and for contract renewals.
- Educate customers on system installation/use, and assist in troubleshooting.
- Use problem-solving skills to solve customer issues and address concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty.
Education
Bachelor of Science - Business Management
Albany State University
Albany, GA12-2026
Associate of Science - Medical Laboratory Technology
Albany State University
Albany, GA12.2023
Associate of Science - Health Sciences
Albany State University
Albany, GA05.2022
High School Diploma -
Dougherty Comprehensive High School
Albany, GA05.2019
Skills
- Specimen collection
- Quality testing
- Quality control procedures
- Medical terminology
- Laboratory
- Claims processing
- Customer service
- Time management
- Problem-solving
- Data entry
- Call center experience
- Appointment scheduling
- Payment processing
- Healthcare
- Email/Chat Support
Timeline
Medical Laboratory Technician
Albany Urology Clinic & Surgery Center
04.2024 - Current
Medical Lab Technician Intern
Phoebe Putney Memorial Hospital
08.2023 - 11.2023
Claims Specialist
Sedgwick
02.2023 - 03.2024
Customer Service Representative
TSYS Total System Services
06.2021 - 01.2023
Customer Service Representative
Teleperformance
06.2019 - 11.2020
Bachelor of Science - Business Management
Albany State University
Associate of Science - Medical Laboratory Technology
Albany State University
Associate of Science - Health Sciences
Albany State University
High School Diploma -
Dougherty Comprehensive High School
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