Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Thabang Galebone

IT Manager
Gaborone

Summary

A highly motivated and detail-oriented IT professional with over 7+ years of hands-on experience across various organizations in the IT industry. Skilled in managing and supporting core IT operations, including network administration, systems maintenance, technical support, cybersecurity, hardware/software troubleshooting, and infrastructure deployment. Proven track record in ensuring optimal system performance, minimizing downtime, and aligning IT solutions with business needs. CISCO CCNA certified, with solid expertise in configuring and maintaining networks, implementing security protocols, and resolving complex technical issues. Adaptable, collaborative, and committed to continuous learning and improvement in a fast-paced tech environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Manager

Auto World Distribution Center
08.2024 - Current
  • Managing vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Collaborate with other departments to help meet IT needs and properly integrate and secure systems.
  • Coordinating IT operations activities to deliver smooth flow of daily business needs.
  • Overseeing IT department operations, maintaining a precise network and firewall configurations.
  • Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.

IT Technical Support Specialist

Parts Portal T/A Autoboys
10.2022 - 07.2024
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi.
  • Trained end-users on best practices for different system usage, increasing their productivity and confidence in utilizing technology tools.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems and network connections.

Assistant Lead Systems Analyst (Contract)

Government Printing and Publishing Services
02.2017 - 11.2021
  • Optimized system performance by conducting regular checks and recommending necessary upgrades.
  • Developed comprehensive documentation for system functionality, enabling efficient knowledge transfer to team members.
  • Trained new hires on organizational tools and processes, fostering a supportive learning environment.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs

Education

Bachelor of Science - Computer Engineering

Botho University
Gaborone
04.2001 -

Skills

    Team collaboration

    Information confidentiality

    Risk mitigation planning

    IT risk management

    IT asset management

    Network administration

    User support

Certification

CCNA - Cisco Certified Network Associate

Reference

References available upon request.

Timeline

IT Manager

Auto World Distribution Center
08.2024 - Current

IT Technical Support Specialist

Parts Portal T/A Autoboys
10.2022 - 07.2024

Assistant Lead Systems Analyst (Contract)

Government Printing and Publishing Services
02.2017 - 11.2021

Bachelor of Science - Computer Engineering

Botho University
04.2001 -

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Thabang GaleboneIT Manager