Thalia Barbosa

• Strategic communication
• Microsoft and Excel utilization
• Meeting planning and scheduling
• Emailing important information for events and student achievement
• Educational institutions and online classroom management
• Document management and organization

• Trained new receptionists on office procedures, phone etiquette, and customer service best practices

• Demonstrated exceptional problem-solving skills when handling difficult situations or demanding customers

• Managed a high volume of incoming calls, effectively addressing inquiries and scheduling appointments

• Provided accurate information about spa services, packages, and promotions to potential clients

• Efficiently checked-in clients for their appointments, verifying personal information and updating records as necessary

• Scheduled client appointments using the spa booking system while optimizing therapist availability

• Collaborated with therapists to ensure smooth flow of daily operations by coordinating schedules and managing room assignments

• Greeted and welcomed clients in a friendly and professional manner, ensuring a positive first impression

• Strategic communication
• Microsoft and Excel utilization
• Meeting planning and scheduling
• Emailing important information for events and student achievement
• Educational institutions and online classroom management
• Document management and organization