Thameika Mahon Hayes
Jonesboro
Summary
Professional in customer experience leadership with proven track record in enhancing client satisfaction and operational efficiency. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, process optimization, and effective communication. Known for reliability and ability to thrive in dynamic environments.
Overview
11
11
years of professional experience
Work History
Customer Experience Supervisor
Delta Airlines
Atlanta, GA
08.2021 - Current
- Quality decisions based on diligence with customers in a call center setting. Search for solutions to problems through identifying customer issues. Collaborate with various departments to ensure passengers’ exchange information is accurately processed. Perform numerous transactional exchanges while ensuring company loyalty is protected. Always encouraging customer engagement through customer feedback.
Store Manager
Family Dollar Companies
Atlanta, GA
12.2018 - 01.2021
- Led daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes to optimize stock levels and minimize shrinkage.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Analyzed sales data to identify trends and drive strategic decision-making.
Restaurant Manager
Tastee Spoon
05.2015 - 11.2018
- Managed front a back of house logistics implementing UberEATS and catering systems. Created new front of house marketing campaigns which increased social media brand power, increasing walk in traffic by 20%. Distributed weekly sales reports and monthly inventory budget. Aided in front of house employee scheduling.
Assistant Manager
Select International Farmers Market
10.2017 - 05.2015
- Develop efficient inventory for budget documentation and processes, reducing expiration of products. Increase merchandise inventory by implementing team sales goals through fun engagements. Report consumer statistics on trending demographics. Create quarterly sales budget based upon demographic results.
Education
Business Administration
Southern Crescent Technical College
Griffin, GA05.2027
Certified Nursing Assistant - undefined
School of Progressive Learning
02.2016
Certification - Business Studies
Caribbean Examinations Council
09.2015
Skills
- Account Reconciliation
- Social Media Marketing
- Team Development
- Loyalty Program
- Inventory Analysis
- Product Placement
- Reports & Budgeting
- Customer Relations
- Data Processing
- Leadership Reviews
- System Logistics
Timeline
Customer Experience Supervisor
Delta Airlines
08.2021 - Current
Store Manager
Family Dollar Companies
12.2018 - 01.2021
Assistant Manager
Select International Farmers Market
10.2017 - 05.2015
Restaurant Manager
Tastee Spoon
05.2015 - 11.2018
Certified Nursing Assistant - undefined
School of Progressive Learning
Certification - Business Studies
Caribbean Examinations Council
Business Administration
Southern Crescent Technical College