Thandi Golston
Atlanta
Summary
Professional reservations expert with strong background in customer service and hospitality management. Skilled in optimizing booking systems, managing team dynamics, and ensuring high customer satisfaction. Reliable and adaptable, known for fostering collaboration and consistently delivering results. Efficient in using reservation software, handling guest inquiries, and coordinating with various departments to meet changing needs.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
10
10
years of professional experience
Work History
Group Housing Manager
Eventsphere
02.2023 - Current
- Worked on large-scale events such as DNC 2024, Peach Bowl 2025, Aflac Kick off game, ACT Expo 2024, ACT Expo 2025, NACFC 2023, NACFC 2024, MJBizCon 2024, Plastic Surgery The Meeting 2024, and many more
- Assist event managers and senior staff with workload
- Communicate with contracted hotels during event dates for pickup report numbers
- Review executed contracts while loading hotels into Passkey and inform Client Services of any errors found
- Assist customers with booking, modifying, and canceling hotel reservations
- Follow up with guests to confirm their issues are resolved
- Provide guests information about contracted hotels (rates, availability, room types, etc.)
- Attend weekly client meetings and discuss event housing updates
- Collaborate with other departments to complete reports and tasks on or before the deadline
- Monitor show inboxes for several events at one time
- Ensure that hotels comply with company rates every 30 days and report any hotels that are not in compliance
- Take weekly call notes that highlight the key topics from the meeting
- Create and update billing templates, onsite reports, pace reports, reconciliation lists, and other related reports
- Monitor inventory and confirm with the Event manager before making adjustments
- Accept sub-block requests, process, and map rooming lists
CEO of small business
SoThandi
01.2021 - Current
- Booked spaces and made travel arrangements for pop-up shops
- Created and implemented the organization's vision and mission
- Built and maintained the company website
- Maintained solid customer relationships by handling questions and concerns with speed and professionalism
- Fulfilled and shipped customer orders
- Followed up with customers via email after orders were placed
Call Center Agent
Concentrix
12.2021 - 08.2022
- Answered phones from customers professionally and responded to customer inquiries and complaints
- Researched required information using available resources
- Filed Customer complaints and disputes when eligible
- Escalated priority issues and reported to the high-level management
- Routed inbound calls to the appropriate department
- Completed call notes and call reports as necessary
Manager
Amazon
08.2019 - 08.2020
- Planned company meetings and small scaled events
- Booked hotels for meetings on behalf of the company and coordinated with catering
- Accomplished department objectives and company results by managing staff and communicating expectations
- Evaluated employee's performances
- Coached, counseled, and disciplined employees when necessary
- Onboarded and trained new employees
Office Manager /Administrative Assistant
Leroy's Painting
12.2016 - 08.2019
- Booked travel arrangements with hotels and airlines on behalf of traveling staff members when necessary
- Organized meetings by scheduling, sending reminders, and coordinating catering when necessary
- Answered and directed phone calls to the appropriate departments
- Ensured strict confidentiality of client financial records, accounts, and personnel records
- Developed and maintained a filing system
- Submitted and reconciled expense reports
Federal Receptionist
Georgia Military College
08.2015 - 12.2016
- Assisted staff with setting up campus events
- Acted as the point of contact for internal and external clients
- Provided excellent customer service to each visitor in need of assistance
- Answered incoming calls, emails, and virtual communication platform communications
- Assisted students with completion of FAFSA and other financial aid forms
- Input student records prepared files, and performed quality control checks
Education
Georgia Military College - Secondary Art Education, Spanish
Georgia Military College
01.2016
Sandy Creek High School -
Sandy Creek High School
01.2013
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Teams
- Typing
- Written communication
- Verbal communication
- Detail-oriented
- Customer service
- Administrative skills
- Contract Analysis
- Ability to work with minimum supervision
- Passkey
- Time management
- Fast learner
- Multitasking
- Booking reservations
- Adaptability
- Judgment
- Decision-making
- Inventory management
Professional Accomplishments
- Promoted from Event Coordinator to Senior Event Coordinator, 04/23/24
- Promoted from Senior Event Coordinator to Event Manager, 12/19/24
Accomplishments
Promoted twice within 2 years
Timeline
Group Housing Manager
Eventsphere
02.2023 - Current
Call Center Agent
Concentrix
12.2021 - 08.2022
CEO of small business
SoThandi
01.2021 - Current
Manager
Amazon
08.2019 - 08.2020
Office Manager /Administrative Assistant
Leroy's Painting
12.2016 - 08.2019
Federal Receptionist
Georgia Military College
08.2015 - 12.2016
Georgia Military College - Secondary Art Education, Spanish
Georgia Military College
Sandy Creek High School -
Sandy Creek High School
Similar Profiles
Jurald ThomasJurald Thomas
Escalation Manager at Accenture (Vdart)Escalation Manager at Accenture (Vdart)
Christopher ColstonChristopher Colston
HVAC Technician at United States Air Force, USAFHVAC Technician at United States Air Force, USAF
Carlita DuranCarlita Duran
Technology Operations Manager at Wellspring LivingTechnology Operations Manager at Wellspring Living