Thanh Ho
Snellville
Summary
Dedicated dental receptionist with expertise in patient scheduling and insurance verification. Committed to enhancing patient experiences through exceptional customer service and efficient office operations. Detail-oriented professional with extensive experience in administrative support and patient management. Proven ability to streamline office processes and manage patient interactions effectively, contributing to improved clinic efficiency and patient satisfaction. Resourceful dental receptionist skilled in team collaboration and addressing patient inquiries. Known for strong attention to detail and time management, ensuring smooth operations and compliance with privacy regulations.
Overview
23
23
years of professional experience
3
3
Certifications
Work History
Dental Receptionist & Assistant
Singleton Dental Group
Norcross
03.2024 - Current
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Assisted patients with insurance verification and explained coverage details clearly.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff members.
- Organized patient records and ensured compliance with privacy regulations diligently.
- Coordinated with dental staff to prepare treatment rooms and maintain cleanliness standards.
- Processed payments and maintained accurate financial records at the front desk.
- Provided excellent customer service to enhance patient experience during visits.
- Maintained inventory of office supplies and dental materials for seamless operations.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Verified, updated and entered patient information into system.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Collected payments from patients in accordance with established policies and procedures.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
Executive Secretary
Indian Business Chamber in Vietnam (INCHAM VIETNAM
Ho Chi Minh
10.2019 - 10.2023
- Organized events and conferences to promote business networking opportunities.
- Maintained accurate records of member interactions and organizational activities.
- Streamlined office processes to enhance efficiency in daily operations.
- Provided administrative support to executives, ensuring smooth workflow within the chamber.
- Greeted and directed visitors, answered phone calls, and provided general administrative support.
- Coordinated various office activities such as ordering supplies and arranging catering services for events.
- Created spreadsheets using Microsoft Excel to record data regarding chamber expenses and budgets.
Sales Associate
Blue River Co., Ltd
Ho Chi Minh
09.2015 - 09.2019
- Assisted customers with product selection and inquiries.
- Processed sales transactions accurately and efficiently.
- Collaborated with team members to improve customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Student Assistant at Library
University of Michigan
Ann Arbor
08.2018 - 02.2019
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
Accounting Clerk
Senior Management Training Center
Ho Chi Minh City
10.2002 - 06.2005
- Processed invoices and managed accounts payable for training center operations.
- Maintained accurate financial records and updated ledgers regularly.
- Assisted with payroll preparation and ensured timely employee payments.
- Reconciled bank statements to verify account balances monthly.
- Coordinated with vendors to resolve billing discrepancies efficiently.
- Supported budgeting activities by tracking expenditures against forecasts.
- Resolved customer inquiries regarding bills and payments.
- Supported clerical and administrative needs of senior department staff.
- Prepared bank deposits by compiling data from cashiers.
- Prepared monthly and year-end closing statements, financial documents, and invoices.
- Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
- Generated financial reports for management review on a regular basis.
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
- Prepared weekly payroll for team of salaried and hourly employees.
Education
Bachelor of Arts - Corporate Finance
University of Economics
Ho Chi Minh City07-2002
Some College (No Degree) - Accounting And Finance
L.I.L. Graduate School of Business, Mills College
Oakland, CASkills
- Customer service
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Administrative support
Languages
English
Professional
Vietnamese
Native/ Bilingual
Certification
Completing 20 hours of pre-licensing education for MLOs
Timeline
Dental Receptionist & Assistant
Singleton Dental Group
03.2024 - Current
Executive Secretary
Indian Business Chamber in Vietnam (INCHAM VIETNAM
10.2019 - 10.2023
Student Assistant at Library
University of Michigan
08.2018 - 02.2019
Sales Associate
Blue River Co., Ltd
09.2015 - 09.2019
Accounting Clerk
Senior Management Training Center
10.2002 - 06.2005
Bachelor of Arts - Corporate Finance
University of Economics
Some College (No Degree) - Accounting And Finance
L.I.L. Graduate School of Business, Mills College