Thapelo Mpotokwane
Gaborone
Summary
Dynamic Business Development Manager with a proven track record at First National Bank Botswana, excelling in relationship building and strategic planning. Achieved significant client retention and surpassed sales targets through innovative market analysis and tailored financial solutions. Adept at cross-functional collaboration and delivering impactful presentations that drive business growth.
Overview
10
10
years of professional experience
Work History
Business Development Manager
First National Bank Botswana
Gaborone
09.2022 - Current
- Negotiated and closed high-value contracts with new and existing clients to increase market share.
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Led cross-functional teams to drive project completion and ensure alignment with strategic goals.
- Established new customer accounts using negotiation and sales closing abilities.
- Developed and implemented strategies to increase sales and market share.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Oversaw the development of business proposals and bids for new projects or contracts.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Determined business development opportunities and implemented effective strategy for client acquisition.
Business Development Officer
First National Bank Botswana
Gaborone
01.2020 - 09.2022
- Analyzed competitor offerings thoroughly to devise strategic business development plans.
- Handled heightened client queries reliably, fostering continued confidence.
- Exceeded sales and customer service goals, outperforming KPIs.
- Augmented sales value by upselling and cross-selling new products and services to existing customers.
- Researched prospective clients to develop and execute cold call lists.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Developed cost-effective pricing models to satisfy customer requirements.
- Utilized data-driven research to inform and execute forward-thinking initiatives.
- Analyses sales and marketing data to inform business strategies and improve performance.
Business Development Specialist
Black Bench Services
Gaborone
09.2019 - 01.2020
- Led the sales forecasting process, analyzing market trends, customer behavior, and historical data to accurately predict sales volumes and set performance goals.
- Developed and implemented strategic plans and marketing strategies to expand business and increase market share.
- Established and nurtured key business relationships with clients, vendors, and industry stakeholders to foster trust and maximize sales opportunities.
- Prepared comprehensive action plans to identify and engage potential sales leads and prospects, ensuring effective follow-up and conversion.
- Collaborated with marketing teams to contribute to the development and implementation of marketing plans and campaigns.
- Assisted in the preparation of pricing proposals and responded to client inquiries with tailored advertising solutions.
- Created impactful sales presentations to showcase the value proposition of products and services, effectively influencing purchasing decisions.
Sales Representative
Kwese TV
Gaborone
08.2017 - 09.2019
- Boosted client retention, establishing sales goals and securing targeted rates.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Negotiated and closed deals with minimal required support from sales and finance managers.
- Shared comprehensive brand and product knowledge to maximise sales.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
- Analyses current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
Retail Area Manager
Huawei Technologies
Gaborone
07.2016 - 08.2017
- Received the "Best Supervisor" award in 2016 for exceptional leadership and performance.
- Achieved the "Best Sales Achievement" award in 2016 for exceeding sales targets and driving revenue growth.
- Supervised and managed a team of 20 personnel across multiple retail stores nationwide.
- Effectively resolved problems by providing innovative and practical solutions, ensuring smooth operations and customer satisfaction.
- Compiled daily sales reports, analyzed data, and implemented strategies to maximize sales and profitability.
- Optimized store operations by implementing efficient processes, streamlining workflows, and improving productivity.
- Maintained sound financial management practices, including budgeting, cost control, and inventory management.
- Collaborated with upper management to make informed decisions regarding store expansion and market opportunities.
Sales and Marketing Assistant
Defy Technologies
Gaborone
01.2015 - 08.2016
- Compiled and analyzed daily sales figures, identifying trends and areas for improvement to drive sales growth.
- Resolved customer queries in a timely and satisfactory manner, ensuring high levels of customer satisfaction and repeat business.
- Utilized SAP software to follow up on outstanding sales orders and streamline order management processes.
- Proposed and implemented marketing strategies to increase brand awareness and generate leads.
- Procured promotional materials and coordinated their distribution to support marketing campaigns.
- Achieved a sales achievement rate of 102%, resulting in the "Best Sales Team" award in 2015.
- Collaborated with cross-functional teams to develop and execute sales and marketing initiatives.
- Conducted market research to identify customer needs, preferences, and competitor activities, providing insights for strategic decision-making.
Education
Team Management Principles
Connemara
Johannesburg09-2024
Certificate - Innovation, Strategy And Design Thinking
Multimedia University
other09-2021
Diploma of Higher Education - Marketing and Advertising
Damelin
Gaborone, GA2016
Certificate of Higher Education - COP Short Term Insurance
Botswana Accountancy Collage
Gaborone2015
Certificate of Higher Education - Sales Management
LSC Botswana
Gaborone, GA2015
Skills
- Sales and market development
- Territory and account management
- Relationship development
- Lead generation
- Corporate client management
- Business development
- Relationship building
- Financial analysis
- Presentation skills
- Strategic planning
- Market research
- Cross-functional collaboration
- Customer service
- Problem-solving
- Client relationship management
- Sales strategy development
- Contract negotiation
Accomplishments
- Successfully trained and set up a scheme lending business in FNB Eswatini.
- Sourced, negotiated, and secured a scheme contract in the first six months of joining FNBB, to the value of BWP 60 million
- Sourced, negotiated, and secured a scheme contract, resulting in BWP 250 million in personal loan sales
- Successfully prepared, submitted, and awarded four tenders to the value of four billion
- Automation champion for the department, creating seamless processes to increase efficiencies
- Best Sales Supervisor, 2016
References
References available upon request.
Timeline
Business Development Manager
First National Bank Botswana
09.2022 - Current
Business Development Officer
First National Bank Botswana
01.2020 - 09.2022
Business Development Specialist
Black Bench Services
09.2019 - 01.2020
Sales Representative
Kwese TV
08.2017 - 09.2019
Retail Area Manager
Huawei Technologies
07.2016 - 08.2017
Sales and Marketing Assistant
Defy Technologies
01.2015 - 08.2016
Team Management Principles
Connemara
Certificate - Innovation, Strategy And Design Thinking
Multimedia University
Diploma of Higher Education - Marketing and Advertising
Damelin
Certificate of Higher Education - COP Short Term Insurance
Botswana Accountancy Collage
Certificate of Higher Education - Sales Management
LSC Botswana
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